Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Interests
Timeline
Generic

Matthew Carr

Philadelphia

Summary

Seasoned health care account and consulting executive with over 15 years progressive client and sales responsibilities and excellent adaptability for changing and evolving scope and responsibility. Executive responsibility for multiple highly aligned hospital client relationships, including long term contractual executions. Ability to quickly grasp complex operational and financial problems and provide strategy and oversight to drive value. Excels in dynamic, high-intensity environments and a passion to build extremely strong relationships with clients and peers.

Versatile Senior Manager specializing in [Area] and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

10
10
years of professional experience

Work History

Sr. Manager, Customer Success

Inovalon, Inc
01.2022 - 01.2024
  • Manage client portfolio with $28 million in annual recurring revenue while preparing holistic proposals with product leaders and technical sales managers, offering customized solutions to key clients, conducting product demos, and negotiating competitive prices. Improve efficiency and ROI by maintaining executive-level relationships within a compartmentalized corporate structure encouraging synergies across departments.
  • Achieved 104% quota in first year by overseeing all aspects of hunting and expansion and facilitating clients/healthcare organizations in meeting risk and quality program goals.
  • Drove adoption, renewals, and advocacy for each customer by developing and executing customized strategic account plan for each client reflecting current and future state, timeline, and underlying plan.
  • Led and assisted talented junior associates in relationship building, accountability, and continuous customer management.
  • Remote

Client Accountable Executive

Cerner/Oracle Corporation
01.2014 - 01.2021
  • Own multiple strategic health system partnerships as a trusted advisor accountable for the creation of a shared governance structure with a shared vision of success; optimization of the current and future asset roadmap, and an overall focus on improving outcomes and achieving value.
  • Execute on both large and small scale deals including a 10 year $70MM booking with >60% margin providing for both increased revenue to Cerner and decreased operational costs to the client.
  • Lead large investment/high impact cross functional (technical, clinical, medical device) teams to motivate and drive project success.
  • Develop and advance a 4-5x pipeline of sales opportunities from opportunity identification to deal closure to exceed quarterly sales quotas (298% quota execution in 2020).
  • Manage the overall client relationship, including serving as the escalation point and managing issues requiring executive attention to resolution, as well as advocate for the client within Cerner.
  • Build and maintain strategic partnerships and relationships with executive leadership as well as departmental and individual stakeholders across the client organization.
  • Remote

Education

Bachelor of Science - Information Systems and Technology

Drexel University
Philadelphia, PA

Emergency Medical Technician - undefined

PA Dept of Health

Skills

  • Business performance management
  • Reporting oversight
  • Database development
  • Sales channel analytics

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.

Interests

Golf, motorcycling, volunteering

Timeline

Sr. Manager, Customer Success

Inovalon, Inc
01.2022 - 01.2024

Client Accountable Executive

Cerner/Oracle Corporation
01.2014 - 01.2021

Emergency Medical Technician - undefined

PA Dept of Health

Bachelor of Science - Information Systems and Technology

Drexel University

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Matthew Carr