Matthew Chapman

• Responsible for corporate strategy and business development as it relates to DEI in the United States, Latin America, Canada, South Africa and the United Kingdom. The total employee headcount across these regions totaled 20,000.
• Design, develop and implement innovative DEI strategies, programs and initiatives with proven impact; Integrate DEI into all people strategies and processes by partnering with people leaders across the globe. Leverage data and metrics to measure and report out progress to Senior Leadership.
• Provide Senior management and operational support around budget planning, and contract management. Develop new and manage preexisting external partnerships with organizations on research, recruiting, insight, best practices and community and charitable giving’s. Manage stakeholders expectations both internally and externally.
• Partner with internal leaders on building learning and development programs for band our Senior Executive leaders. Manage all campaigns/employee engagement around main DEI Agenda globally (Juneteenth, Pride Month, Black History Month etc.).
• Partner with marketing teams on all branding and communication releases from internal leaders as they relate to DEI

• Reporting into our Life Science Division Global Operating Leader, I was directly responsible for operations in Lat AM, United States, Canada and Philippines for Genpact business with GSK and Pfizer.
• Totaled 102 direct and non-direct reports across these locations handling consumer direct contacts on their over-the-counter product line through various channels
• Responsible for all Management Teams in these locations to ensure monitoring of all channels EM, SM and PC is done accurately and timely meeting SLA’s.
• Responsible for all Compliance and Risk Audits (CMP, PV Self Inspection) at all sites.
• Due to high attrition in cross regions, implemented hiring plan for bench employees
• Increased business over a 2 year stretch and in turn absorbed 25 additional products to manage under a joint venture.
• Met all SLA over contract duration, becoming the first external partner for this client to do so. Leveraged green belt/lean six sigma strategies and analytics daily to meet deliverables and client expectations

Manager, Operations Genpact US
• 24 direct reports across 5 separate Life Science Finance engagements - Alcon, Novartis, GSK, Pfizer and Abbot
• Develop and monitor performance metrics
• Manage total Finances in excess of $500M across all teams/processes
• Develop and mentor team members through coaching
• Process improve through lean/six sigma to provide best results
• SOP writing
• Cash Forecasting
• Analyze processes to improve AOI and P&L
• Transition work from Offshore to Onshore and
• Created best practices by streamlining processes
• Created dashboards and reporting to provide analytical ways for team members to focus on necessary tasks.
• weekly, monthly and annually report outs in regards to performance metrics