Matthew De Los Santos
Scranton
Summary
Detail-oriented professional with a strong background in retail operations. Skilled in data entry and cash transaction accuracy, contributing to improved inventory management and customer satisfaction. Committed to delivering exceptional service while maintaining high operational standards.
Overview
3
3
years of professional experience
Work History
Sales Lead
Rally House
04.2024 - Current
- Resolve customer concerns and escalated issues with professionalism in a retail setting.
- Manage daily cash transactions, ensure their accuracy, and monitor our inventory and its needs.
- Developed and implemented training programs for new sales associates, enhancing product knowledge and customer engagement.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Supervised daily operations, ensuring high standards of customer service and store presentation.
Sales Associate
American Eagle
06.2023 - 06.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring products were accessible and appealing to customers.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
Education
Associate Degree - Criminal Justice
Lackawanna College
Scranton, PA04-2029
High School Diploma -
University Heighs Highschool
The Bronx, NY06-2021
Skills
- Team management
- Store operations
- Customer service
- Attention to detail & Accuracy
- Data entry proficiency
- Transaction monitoring
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Lead
Rally House
04.2024 - Current
Sales Associate
American Eagle
06.2023 - 06.2024
Associate Degree - Criminal Justice
Lackawanna College
High School Diploma -
University Heighs Highschool