Summary
Overview
Work History
Education
Skills
Timeline
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Matthew DePietro

Boyertown,PA

Summary

System Administrator with 6 years of hands-on experience supporting small and mid-sized businesses in all aspects of IT. Specialized expertise in Google Workspace and Microsoft 365. Proven track record in designing and securing cloud-first environments, leading email and file server migrations, and strengthening cybersecurity posture through MFA, Conditional Access, proactive monitoring, and incident remediation. Adept at collaborating across technical and non-technical teams, driving IT strategy, and delivering reliable, secure, and scalable solutions in high-impact environments.

Overview

7
7
years of professional experience

Work History

System Administrator

Penn Systems Group, Inc.
10.2020 - Current
  • Managed Microsoft Office 365, Google Workspace, Google Vault, Google Admin Center, and Google MDM environments for clients.
  • Supported and troubleshot MacOS, Windows and Chrome devices resolving daily support requests in a fast paced environment while averaging a 115% ticket kill rate.
  • Implemented security frameworks: enforced MFA, remediated account compromises, and reduced
    risk through proactive monitoring.
  • Migrated email from on-premises and hosted platforms to Google Workspace and Microsoft 365.
  • Migrated client file servers and environments to SharePoint and OneDrive.
  • Consulted with clients on compliance, budgeting, and IT planning (office moves, cloud migrations, major projects).
  • Developed and executed disaster recovery strategies to minimize downtime and ensure business continuity for clients.
  • Reviewed and managed ConnectWise Manage service boards, agreements, and integrations.
  • Standardized and aligned client IT environments to best practices for security and efficiency.
  • Served as lead technical resource for prospective and existing clients, driving business development.
  • Managed projects from planning to delivery, overseeing vendor tools such as Auvik, Liongard, NinjaRMM, Immy.Bot, Datto BCDR/SaaS/Endpoint Backup, Redstor and KnowBe4.
  • Planned and implemented upgrades to system hardware and software.

IT Service Delivery Intern

Bentley Systems
05.2019 - 01.2020
  • Configured hardware and software to setup/transfer data for end user's machines.
  • Used Active Directory to reset passwords, find bit-locker keys, and unlock accounts.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Accessed and updated iSupport Database for end user's devices and tickets.
  • Initiated timely response to emails, voicemails and written correspondence.

IT Operations Intern

Brenntag North America
01.2019 - 05.2019
  • Created and executed scripts for Cisco switch upgrades
  • Used Barracuda to detect, eliminate, and notify end users of spam.
  • Migrated Outlook email accounts through BitTitan MigrationWiz
  • Managed users within the domain via Active Directory and Windows Powershell
  • Assisted in testing and implementing Duo Two Factor Authentication

Education

Bachelor of Science - Information Technology

Kutztown University of Pennsylvania
Kutztown, PA
05.2020

Skills

  • Google Cloud Environments: Workspace, Admin, Vault, and MDM
  • Microsoft 365 Environments: Office Apps, Admin Center, Intune, Entra ID, Purview, SharePoint
  • Windows Server 2016, 2019, 2022
  • VMware ESXi: P2V and V2V Migrations
  • Firewalls: Fortinet FortiGates, UniFi Dream Machines
  • Wireless: FortiAP's and UniFi APs
  • Endpoint Security: Webroot, Sophos MDR and XDR
  • Backup Solutions: Datto SAAS, Backup for Endpoint, and BCDR, Redstor
  • RMM's: NinjaRMM, Connectwise Automate
  • Documentation: IT Glue
  • ImmyBot
  • Duo Security
  • KnowBe4 Security Awareness Training
  • Powershell Scripting

Timeline

System Administrator

Penn Systems Group, Inc.
10.2020 - Current

IT Service Delivery Intern

Bentley Systems
05.2019 - 01.2020

IT Operations Intern

Brenntag North America
01.2019 - 05.2019

Bachelor of Science - Information Technology

Kutztown University of Pennsylvania

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Matthew DePietro