Matthew Doettger
Chalfont
Summary
Dynamic and results-driven professional with over seven years of experience in leadership, sales, financial planning, and customer service. Known for building and leading high-performing teams, delivering exceptional customer experiences, and driving organizational growth through strategic planning and effective execution. Adept at cultivating long-term client relationships, improving operational efficiency, and achieving ambitious sales targets. A proven leader with a servant leadership style and a passion for delivering meaningful results in both corporate and client-facing roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Agent
Knights of Columbus
11.2023 - Current
- Design and implement comprehensive financial plans, including life insurance, disability insurance, long-term care, and annuities, tailored to meet individual and family goals
- Build and maintain a robust portfolio of clients through trust, proactive communication, and exceptional customer service
- Consistently exceed sales quotas by leveraging consultative sales techniques and identifying client needs
- Educate clients on the benefits of financial planning and insurance products, ensuring informed decision-making
- Conduct regular follow-ups with clients to adapt plans to changing circumstances and ensure ongoing satisfaction
General Manager
Wawa
08.2019 - Current
- Direct all aspects of daily store operations, including sales, staffing, inventory management, customer satisfaction, and financial performance
- Lead a team of over 30 employees, fostering a culture of collaboration, accountability, and continuous improvement
- Develop and execute strategic initiatives to drive profitability, reduce costs, and enhance the overall customer experience
- Oversee employee development through personalized coaching, mentorship, and performance evaluations, resulting in increased employee retention and engagement
- Ensure compliance with all company policies, food safety regulations, and sanitation standards to maintain operational excellence
- Collaborate with regional leadership to align store performance with organizational goals, achieving consistent year-over-year growth in sales and customer satisfaction metrics
Assistant General Manager
Wawa
06.2016 - 08.2019
- Provided operational leadership by managing labor schedules, payroll, inventory, and loss prevention
- Played a key role in recruitment, hiring, onboarding, and training, ensuring the development of a skilled and motivated workforce
- Analyzed customer feedback and market trends to optimize product offerings and enhance the customer experience
- Implemented operational improvements, resulting in reduced waste, increased efficiency, and higher profitability
- Assisted in managing compliance with regulatory and corporate standards, fostering a safe and welcoming environment for employees and customers alike
- Served as acting General Manager during the manager's absence, maintaining seamless operations and business continuity
Education
High School Diploma - business and management studies
Central Bucks South
Warrington, PA06.2016
Skills
- Financial Planning
- Sales
- Leadership
- Team Development
- Strategic Operations Management
- Data Analysis
- Process Optimization
- Operational Excellence
- Customer Relationship Management
- Client Relationship Building
- Customer Satisfaction
- Problem-Solving
- Decision-Making
- Adaptability
- Resilience
- Continuous Improvement
- Learning
Certification
Life Insurance Certification, Knights of Columbus, Pennsylvania, 2023
Accomplishments
- Increased profitability at Wawa by 15% year-over-year through innovative merchandising and operational strategies.
- Consistently ranked among the top-performing managers in the region for customer satisfaction scores and sales growth.
- Successfully onboarded and developed over 50 employees, many of whom achieved internal promotions and career growth.
- Received multiple awards for leadership excellence and operational performance during tenure at Wawa.
- Recognized as a trusted financial advisor at Knights of Columbus, with a 98% client retention rate within the first year.
Timeline
Field Agent
Knights of Columbus
11.2023 - Current
General Manager
Wawa
08.2019 - Current
Assistant General Manager
Wawa
06.2016 - 08.2019
High School Diploma - business and management studies
Central Bucks South
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