Matthew Gaydos
Reading,PA
Summary
Motivated, results driven, and level headed professional with extensive technological expertise with an impressive sales record, alongside top notch customer relations.
Rare ability to articulate complex technical activities to a business in a clear, relatable manner.
Extremely independent, customer satisfaction driven leader, who is willing to always lend a hand when needed. Hard working individual who strives to learn and master new roles and concepts. Expertise lies in many fields including but not limited to sales, technology, and customer service.
Overview
18
18
years of professional experience
Work History
Strategic Account Manager
Grubhub
08.2021 - 03.2025
- Responsible for growing and enhancing Grubhub's existing network by selling to the top 1% of available future Grubhub partner restaurants - over 650 locations sold.
- Provides custom solutions using a consultative approach while leveraging relationships to build trust and rapport.
- Served as primary point of contact for all account-related matters, building trust with key decision makers.
- Coached, trained, and mentored new hires across the sales organization.
Restaurant Sales Executive
Grubhub
08.2020 - 08.2021
- Cold calling prospective restaurants to sell Grubhub's services
- Top performer in Philadelphia
- Exceeds sales goals each month and each quarter
- MVP for Q1 and Q2 of 2021
- First traveling reps since Covid, and while doing so exceeding sales goals during in person sales
- Tailors to customer's specific needs for desired outcomes
- Manages territories and higher end leads with accuracy and tenacity
- Assists with training and ongoing team support
- Looked at as the Grubhub guru when others need help or another set of eyes.
Inside Sales Manager/Event Staff
YEUREKA HOME REMODELING
07.2019 - 08.2020
- Managed the call center to generate appointments for Yeureka's territory as well as mining and managing their internal database
- During events, cold leads generated from people passing through the booth or area
- Assisted in new hire training and orientation
- Appointment issue rate of 29% where company standard is 19%.
Independent Contractor
UBER/LYFT
03.2018 - 07.2019
- Operating as an independent contractor for two transportation companies maintaining a 5.0 rating on both platforms.
Inside Sales Representative
POWER HOME REMODELING
07.2016 - 10.2018
- Member of a 60-75 member team to generate appointments for all of Power's territories as well as mining and managing their internal database while holding rank 2 in sales both years
- Assisted during new hire training to give insight and provide direct, on-call support
- Responsible for setting up appointments for a total of $7.3 Million in sales
- Appointment issue rate of 25.9% where company standard is 19%.
Technology Specialist
VALLEY FORGE EDUCATIONAL SERVICES
01.2009 - 07.2016
- Integral member of a small technology department serving a large organization with annual revenues and support totaling over $14 million
- Troubleshoot and monitor more than 1,000 technological devices on campus including everything from SMART Boards and projectors to iPads and network switches
- Provide direct, on-call end-user support, carrying a large load of the high-volume help desk, successfully closing 72% of help tickets submitted over the course of five years as part of a three-person team
- Eliminated costly, frustrating work delays by implementing time-saving and cutting-edge technology including SchoolDude ticket software, Ninite application delivery system and internal domain upgrade to Server 2008 and Exchange 2010
- Rolled out and configured Rukus wireless system, taking a 28-acre campus from all-wired to wireless over the course of three years.
- Perform comprehensive inventory of all software and devices, building necessary upgrades into a $250,000 annual budget.
Help Desk Technician
SCALA, INC.
11.2008 - 01.2009
- Oversaw and resolved day-to-day computer issues from in-house and remote staff
- Fulfilled need for production and customization of computers as part of a niche operation
- Served as an expert technician for a company seeking temporary employment.
Senior Help Desk Technician
RENTOKIL/EHRLICH
10.2006 - 11.2008
- Served as on-site, in-house technology expert, consistently tapped as the go-to, approachable solutions-driven technician, evidenced by achieving the highest number of resolved tickets in a team of five over time
- Regarded as technology expert and critical asset for the company's day-to-day tech support
- Maintained customer and end-user needs as a priority, removing technological barriers to mitigate frustration caused inevitable problems.
Skills
- Project Management
- Territory Management
- Pipeline Management
- Sales Strategy Development
- Technical Sales Support
- Sales Tactics
- Salesforce Proficiency
- Google Suite Proficiency
- Business/Client Relationship Management
- Sales Training/Mentoring
- Transactional Selling
Timeline
Strategic Account Manager
Grubhub
08.2021 - 03.2025
Restaurant Sales Executive
Grubhub
08.2020 - 08.2021
Inside Sales Manager/Event Staff
YEUREKA HOME REMODELING
07.2019 - 08.2020
Independent Contractor
UBER/LYFT
03.2018 - 07.2019
Inside Sales Representative
POWER HOME REMODELING
07.2016 - 10.2018
Technology Specialist
VALLEY FORGE EDUCATIONAL SERVICES
01.2009 - 07.2016
Help Desk Technician
SCALA, INC.
11.2008 - 01.2009
Senior Help Desk Technician
RENTOKIL/EHRLICH
10.2006 - 11.2008
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