Matthew Iott
Wayne
Summary
Professional hospitality expert with significant experience in crafting high-quality beverages and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in mixology, inventory management, and guest relations, with reliable and flexible approach.
Overview
18
18
years of professional experience
Work History
Lead Bartender
Foxbarn @ 29
06.2024 - Current
- Supervise daily bar operations, ensuring adherence to service standards and customer satisfaction.
- Manage inventory control processes, optimizing stock levels and minimizing waste.
- Keep detailed inventories and notify management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintain a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Assist in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Bartender
Rosalie
01.2025 - 06.2025
- Crafted unique cocktails and beverages, enhancing customer satisfaction and overall experience.
- Maintained bar cleanliness and organization, ensuring compliance with health and safety standards.
- Developed extensive knowledge of drink recipes and mixology techniques.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Terrain Café
02.2024 - 09.2024
- Provided exceptional customer service to enhance guest experience and satisfaction..
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Extensive wine and liquor knowledge for full service bar.
Director of Operations
Statesman ATX
08.2023 - 03.2024
- Opening General Manager and Operations Director for $1.5 MM elevated restaurant/bar concept.
- Budgeting and acquisition of appliances and equipment
- Creation and implementation of manuals and handbooks
- Hiring and training of 45 new employees and 2 managers
- Menu development and execution alongside Michelin trained chef
- Designed layout of dining room, service station and circular bar in space with capacity for 140 guests
- COGS, liquor and foodstuffs inventory using Margin Edge and other tracking software
- Extensive Wine, liquor and craft cocktail knowledge
- Customer relations and nightly interaction to promote and develop repeat clientele
- Knowledge of TOAST POS system
- Knowledge of Open Table reservation system
- Successfully developed strong working relationships with vendors as well as neighboring businesses
Spine Representative
Globus Medical
01.2009 - 01.2023
- Expert proficiency at case coverage in the operating room setting
- Training of new representatives in a pilot program geared toward independent territory sales representation
- Successfully assisted competitive hires and converting business resulting in an additional $2MM in revenue for the company
- Expert knowledge of spinal surgery procedures
- Knowledge of company systems, instrumentation and spinal implants
- Conversant with surgeons on optimal use of hardware for patient needs and best surgical outcomes
- Managed inventory of $8MM of product and equipment
General Manager
Provecho Restaurant
01.2008 - 01.2009
- Met or exceeded all general management duties regarding the successful opening and operation of $4MM restaurant, bar and nightclub
- Expert at directing employee development and training
- Evaluated and hired, trained and developed a staff of 50 in areas of customer service, food wine and liquor knowledge
- Expert at developing a management staff
- Trained and mentored staff of 4 managers
- Successfully assisted renowned chef in menu implementation and marketing greater LA area
- Ran and analyzed P&L’s, maintained food and liquor costs, organized special events
Education
Master of Fine Arts -
UNIVERSITY OF MONTANA
Missoula, MT06.1996
B.A. - Political Science
DENISON UNIVERSITY
Granville, OH05.1991
Skills
- Expert mixology
- Food service
- Bar equipment maintenance
- Superior customer service
- Cleanliness standards
- Menu memorization
- Event coordination
- ABC standards
Timeline
Bartender
Rosalie
01.2025 - 06.2025
Lead Bartender
Foxbarn @ 29
06.2024 - Current
Server
Terrain Café
02.2024 - 09.2024
Director of Operations
Statesman ATX
08.2023 - 03.2024
Spine Representative
Globus Medical
01.2009 - 01.2023
General Manager
Provecho Restaurant
01.2008 - 01.2009
B.A. - Political Science
DENISON UNIVERSITY
Master of Fine Arts -
UNIVERSITY OF MONTANA