Summary
Overview
Work History
Education
Skills
Military Experience
Timeline
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Matthew Kircher

Meadville

Summary

Enthusiastic associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Skilled Overnight Stocker experienced in many environments. Knowledgeable about unloading, moving and shelving merchandise on tight schedule. Eager to help customers and keep operations moving smoothly. Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase. Dependable associate with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in multiple environments. Physically fit Overnight Stocker with two years of experience in inventory management. Strong track record of safely operating equipment and handling large volumes of product on a tight schedule. Adept at labeling and arranging products. Motivated Overnight Stocker brings two years of warehouse and merchandising experience. Stays on top of tasks in self-directed environments. Proven history of following planograms to quickly display merchandise on sales floor. Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

17
17
years of professional experience

Work History

Overnight Associate/ Remodel Team

Walmart
04.2021 - Current
  • Maintained neat, organized stockroom free of hazards.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Conducted daily inventory counts and verified accuracy of product levels.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Managed orders to verify accuracy of incoming and outgoing shipments.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Owner/Operator

A To Z Home Improvement
11.2006 - 01.2016
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Maximized load safety by balancing, securing, and weighing products.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Broadcast Journalism

Edinboro University of Pennsylvania
Edinboro, PA

Skills

  • Update Accounts
  • Forklift Operation
  • Restocking Processes
  • Merchandise Unloading
  • Product Restocking
  • Inventory Management and Planning
  • Serve Customers
  • Hydraulic Jacks
  • Product Signage and Labeling
  • Cardboard Management
  • Housekeeping Duties
  • Constructive Feedback
  • Forklift Safety and Operation
  • Maintaining Quality Assurance Standards
  • Stockroom Rotation
  • Sales Floor Maintenance
  • Disposal Management
  • Rotate Stock
  • Social Perceptiveness
  • Moving Merchandise
  • Cleaning
  • Reading Comprehension
  • Inspect Merchandise
  • Calculate Prices
  • Document Updates
  • End Cap Placement
  • Moving Boxes
  • Maintain Records
  • Customer Needs Assessments
  • Corrective Actions
  • Customer Inquiries
  • Safety Awareness
  • Pick Products
  • Maintaining Safety
  • Update Signs
  • Customer Experience
  • Unloading Trucks
  • Complex Problem-Solving
  • Medical Emergency Response
  • Safety Training
  • Tag Merchandise
  • Active Learning
  • Customer Relationship Management
  • Restock Shelves
  • Stocking and Replenishing
  • Light Housekeeping
  • Team Meetings
  • Ordering Assistance
  • Merchandise Collection
  • Stocking Shelves
  • OSHA Standards
  • Warehouse Coordination and Support
  • Vendor Relationships
  • Part Number Verification
  • Product Inspection

Military Experience

Former Air Force Airman, Nuclear Weapons Specialist

Timeline

Overnight Associate/ Remodel Team

Walmart
04.2021 - Current

Owner/Operator

A To Z Home Improvement
11.2006 - 01.2016

Broadcast Journalism

Edinboro University of Pennsylvania

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Matthew Kircher