Matthew Kozlowski
Horsham
Summary
Dynamic Customer Service Supervisor with a proven track record in team leadership and process optimization. Skilled in complaint handling and employee training, contributing to streamlined operations and enhanced customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Wawa Food Markets
06.2025 - Current
- Supervised daily operations to ensure outstanding customer service delivery.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Coached employees through day-to-day work and complex problems.
- Trained and mentored team members on customer interaction protocols.
- Streamlined inventory management practices to maintain proper stock levels and ensure accuracy
- Executed cash management protocols to ensure adherence to organizational compliance requirements.
- communicated upcoming store promotions through huddles and one-on-ones
Team Supervisor
Wawa Food Markets
10.2022 - 06.2025
- Mentored team members, fostering a collaborative environment to enhance performance and morale.
- Streamlined processes for food preparation and service, reducing wait times and enhancing customer experience.
- Ensured compliance with health and safety regulations through routine inspections and staff training initiatives.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Reviewed weekly signage updates to ensure promotions and discounts were displayed properly
- Effectively maintained a clean, stocked, and safe store to adhere to company and FSRA safety guidelines
Lead Customer Service Associate
Wawa Food Markets
04.2021 - 10.2022
- Trained and mentored new associates on company policies and best practices for food service area.
- Demonstrated proficiency in each work cell of the store
- Effectively communicated with manager on duty to ensure tasks and goals for the day were met
- Demonstrated proficiency on reconciliation of cash registers and proper loan safe management
Customer Service Associate
Wawa Food Markets
09.2019 - 04.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed cash register operations, ensuring accurate transactions and balanced till at end of shifts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
Crew Member
Dunkin' Donuts
01.2019 - 09.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated various coffee-making equipment, maintaining quality standards and efficiency during peak hours.
- Trained new crew members on operational procedures and best practices to enhance team performance.
- Managed inventory levels effectively, minimizing waste while ensuring product availability for customers.
- Collaborated with team to streamline order processing, reducing wait times during busy shifts.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Driver
Uber
11.2015 - 01.2019
- Ensured timely and safe transportation for diverse clientele across various locations.
- Navigated efficiently using GPS technology to optimize route planning and minimize delays.
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
Cashier
Wegmans Supermarket
Montgomeryville, PA
08.2013 - 11.2015
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas for efficiency.
- Assisted in training new cashiers on operational procedures and systems.
- Resolved customer inquiries and complaints professionally and promptly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
ELectrical Engineering
Eastern Center For Arts And Technology
Willow Grove, PA06-2014
High School Diploma -
Hatboro Horsham Senior High School
Horsham, PA06-2014
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Training and mentoring
- Customer relations
- Positive and constructive feedback
- Complaint handling
- Continuous improvement
- Coaching and mentoring
Timeline
Customer Service Supervisor
Wawa Food Markets
06.2025 - Current
Team Supervisor
Wawa Food Markets
10.2022 - 06.2025
Lead Customer Service Associate
Wawa Food Markets
04.2021 - 10.2022
Customer Service Associate
Wawa Food Markets
09.2019 - 04.2021
Crew Member
Dunkin' Donuts
01.2019 - 09.2019
Driver
Uber
11.2015 - 01.2019
Cashier
Wegmans Supermarket
08.2013 - 11.2015
ELectrical Engineering
Eastern Center For Arts And Technology
High School Diploma -
Hatboro Horsham Senior High School