Summary
Overview
Work History
Skills
Certification
Timeline
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Matthew Levine

Middletown,PA

Summary

Accomplished General Manager with a proven track record at TravelCenters of America, excelling in operations management and leadership. Expert in driving business growth, enhancing customer satisfaction, and developing high-performing teams. Skilled in P&L management and interpersonal communication, consistently achieving organizational goals through strategic planning and effective team coaching.


Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

TravelCenters of America
07.2020 - Current
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.

General Manager of Operations

TravelCenters of America
10.2019 - 07.2020
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Truck Service District Manager

TravelCenters of America
12.2018 - 10.2019
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged safe teamwork, collaboration, and professional growth opportunities.

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  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.

Truck Service General Manager, 999

TravelCenters of America
05.2017 - 11.2018
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading truck service operations.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Time management
  • P&L management
  • Facility management
  • Exceptional interpersonal communication
  • Interpersonal skills

Certification

  • ServSafe Food Handler's Certification
  • ServSafe Examination Proctor
  • National Registry of Food Safety Professionals (Food Safety Manager)


Timeline

General Manager

TravelCenters of America
07.2020 - Current

General Manager of Operations

TravelCenters of America
10.2019 - 07.2020

Truck Service District Manager

TravelCenters of America
12.2018 - 10.2019

Truck Service General Manager, 999

TravelCenters of America
05.2017 - 11.2018
Matthew Levine