Matthew Natale
Wallingford
Summary
Accomplished delivery driver with a proven track record at Instacart, enhancing customer satisfaction through efficient route optimization and timely deliveries. Skilled in customer service and teamwork, consistently maintaining a positive attitude.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Instacart
10.2025 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver
Ridley Rainbow of Flowers
03.2024 - 08.2025
- Optimized delivery routes to enhance efficiency and reduce wait times for customers.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
Server
Sterling Pig Media
01.2023 - 12.2024
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Adapted quickly to high-pressure environments during peak service hours while maintaining quality service.
- Resolved customer complaints effectively, contributing to improved guest satisfaction ratings.
- Served food and beverages promptly with focused attention to customer needs.
Delivery Driver
Middletown Pizza and Grille
04.2020 - 11.2023
- Delivered pizzas promptly while adhering to safety and traffic regulations.
- Assisted in training new drivers on route navigation and customer service standards.
- Communicated effectively with kitchen staff to coordinate timely food preparation.
- Managed cash transactions and processed payments with accuracy and attention to detail.
Sales Associate
Yeeroh Media
04.2019 - 09.2019
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Chic-Fil-A
04.2018 - 09.2018
- Assisted customers in selecting menu items and addressing inquiries to enhance satisfaction.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of dining areas to uphold company standards.
- Collaborated with team members during peak hours to ensure smooth service flow.
- Adapted to changing menus and promotions, communicating updates to customers effectively.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat visits.
- Monitored inventory levels, assisting in restocking supplies as needed for daily operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Strath Haven High School
Wallingford, PA06.2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Timeline
Delivery Driver
Instacart
10.2025 - Current
Delivery Driver
Ridley Rainbow of Flowers
03.2024 - 08.2025
Server
Sterling Pig Media
01.2023 - 12.2024
Delivery Driver
Middletown Pizza and Grille
04.2020 - 11.2023
Sales Associate
Yeeroh Media
04.2019 - 09.2019
Sales Associate
Chic-Fil-A
04.2018 - 09.2018
High School Diploma -
Strath Haven High School