Matthew Rowe
Easton
Summary
Results-oriented Fast Food Manager with expertise in operations management, customer relations, and food safety compliance. Proven ability to streamline processes, enhance customer satisfaction, and resolve complaints efficiently.
Overview
6
6
years of professional experience
Work History
Fast Food Manager
Primo Hoagies
Easton, PA
06.2020 - Current
- Led daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on food safety and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined scheduling processes to enhance staff productivity and coverage.
- Resolved customer complaints efficiently, fostering positive relationships and loyalty.
- Conducted performance evaluations, providing feedback to improve team effectiveness.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
Education
Associate of Science - Computer Science
Northampton Community College
Bethlehem, PA05-2027
Skills
- Health and safety regulations
- Operations management
- Food preparation
- Food safety compliance
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Schedule management
- Calendar management
- Complaint resolution
Timeline
Fast Food Manager
Primo Hoagies
06.2020 - Current
Associate of Science - Computer Science
Northampton Community College