Matthew Segura
Avis
Summary
Lead Operator for over a year, striving to get ahead of shipping deadlines while operating a variety of machines, primarily focusing on the shrink wrap. I engage in effective communication with management to prioritize orders. When asked to accommodate other positions due to staff shortages, I do so. I strive best in a fast-moving work environment, and I work well when pressure is applied.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Operator
Bald Birds
Jersey Shore
04.2023 - Current
- Maintained equipment functionality through regular inspections and basic troubleshooting.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Set up machines at start of shift, checking for issues and potential malfunctions.
- Performed troubleshooting techniques and testing procedures to keep machines working optimally.
- Maintained accurate records of work performed, materials used, and production output.
- Assisted in the development of standard operating procedures.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Used daily system logs to document production information, discussing issues with management.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Met or exceeded target for on-time customer shipments.
- Classified defects from finished orders for record tracking and statistics.
Canvasser
Renewal By Anderson
Montoursville
09.2022 - 10.2022
- Distributed informational materials to raise awareness about programs and services.
- Collaborated with team members to strategize effective canvassing techniques.
- Memorized and recited sales scripts or statements prepared by employer.
- Conducted door-to-door outreach in assigned neighborhoods.
Line Cook
The Lanes Bowl & Bistro
Mashpee
07.2021 - 06.2022
- Maintained cleanliness and organization of kitchen workstations.
- Operated kitchen equipment including grills, fryers, and ovens safely.
- Collaborated with team members to ensure timely food service.
- Followed health and safety regulations during food preparation.
- Adapted quickly to changing orders during busy service hours.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Kept stations stocked and ready for use to maximize productivity.
- Adhered to portion controls and presentation specifications.
Host
Dennys Restaurant
Key West
06.2020 - 06.2021
- Welcomed guests and managed seating arrangements for optimal flow.
- Handled guest inquiries and resolved issues to maintain satisfaction.
- Trained new hosts on procedures and customer service standards.
- Greeted guests and gathered information to seat groups
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Arranged Uber eat orders and Doordash orders.
Education
High School Diploma -
Key West High School
Key West, FL06-2021
Some College (No Degree) - Criminal Justice
Cape Cod Community College
West Barnstable, MASome College (No Degree) - Legal Studies
American Military University
Skills
- Equipment maintenance
- Machine setup
- Troubleshooting techniques
- Standard operating procedures
- Production documentation
- Quality control
- Customer service
- Production schedule adherence
- Forklift operation
- Machine operation
- Heavy lifting
Accomplishments
- Promoted to lead operator.
Certification
- Forklift certified.
References
References available upon request.
Timeline
Lead Operator
Bald Birds
04.2023 - Current
Canvasser
Renewal By Anderson
09.2022 - 10.2022
Line Cook
The Lanes Bowl & Bistro
07.2021 - 06.2022
Host
Dennys Restaurant
06.2020 - 06.2021
High School Diploma -
Key West High School
Some College (No Degree) - Criminal Justice
Cape Cod Community College
Some College (No Degree) - Legal Studies
American Military University
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