MATTHEW SHANK

Dynamic operational leader with expertise in team leadership, project coordination, and quality assurance. Proven track record in driving sales growth and enhancing customer service in high-volume environments.

• Real Estate Agent, Divvy Realty, 01/01/22 - Present, Demonstrate a strong understanding of the market to successfully consult, market, sell, and identify properties based on the needs of clients., Proficient in residential real estate sales including MLS, RE platform & social media marketing, home staging, tours, negotiations, offers & counteroffers, record keeping, and comp research, as well as the end-to-end management of customer accounts from initial lead generation to close.
• Real Estate Agent, Keller Williams, 01/01/21 - 12/31/21, Demonstrate a strong understanding of the market to successfully consult, market, sell, and identify properties based on the needs of clients., Proficient in residential real estate sales including MLS, RE platform & social media marketing, home staging, tours, negotiations, offers & counteroffers, record keeping, and comp research, as well as the end-to-end management of customer accounts from initial lead generation to close.
• Real Estate Agent, Better Homes & Gardens, 01/01/17 - 12/31/20, Demonstrate a strong understanding of the market to successfully consult, market, sell, and identify properties based on the needs of clients., Proficient in residential real estate sales including MLS, RE platform & social media marketing, home staging, tours, negotiations, offers & counteroffers, record keeping, and comp research, as well as the end-to-end management of customer accounts from initial lead generation to close.
• Assistant Store Manager, BROWN'S SHOP RITE, Philadelphia, PA, 09/01/05 - 12/31/20, Routinely developed and implemented internal process improvement initiatives designed to increase productivity, ensure quality, and drive customer satisfaction - Weekly store sales ranged from $600k - $1.1M., Adept in serving as a key member of multiple project management teams to facilitate store renovations and internal process improvements from initial needs assessment to launch including timeline management, vendor relations & coordination, QA, and the training, coaching, and mentoring of cross-functional staff., Consistently provided goal-driven operational leadership of high-volume retail locations including administrative & fiscal operations, P&L and KPI tracking & analysis, budget development & allocations, vendor management, inventory management, stocking & purchasing, merchandising & display, food service/deli operations, sanitation & food safety., Efficiently managed weekly department budgets of $75k and a yearly budget as high as $4M; managed weekly store budgets of $1.2M and a yearly budget as high as $40M., Enhanced degree of operational, supervisory, and customer service expertise over tenure with regional and national leaders spanning the real estate and retail industries, with targeted expertise in personnel management, sales, and process improvement., Strategically merchandise store displays to maximize weekly ads and special events., Host weekly department manager meetings to review upcoming sales, staffing objectives, financial reports in P&L directives, and planned maintenance projects., Oversee receiving objectives were met with each vendor and backroom conditions., Twenty plus years as a state certified food handler., Ensure maximum store safety for both customers and employees., Collaborate with Customer Service Manager to create a positive and efficient customer experience.

• Improved profitability in food service operations from being last out of 11 stores to being #2 in a year through innovative financial solutions.
• Doubled B2B sales by building long-term relationships based on market knowledge and strategic focus.
• Led a multimillion store to profitability for the first time in five years by developing an in-depth knowledge of the market, and customer demographic, and developing strategies that drove sales and revenue growth.