Matthew Sheaffer

• Receive incoming phone calls, answer questions, resolve the phone call whenever possible, and otherwise transfer to appropriate individual.
• Coordinates activities and tasks with members of the Resident Services Team to ensure administrative projects are completed accurately and on time.
• Responsible for being the first point of contact for schedule changes and call offs.
• Oversee Resident Services staff to ensure all standards are met in job description.
• Welcome guests and residents who approach the Resident Services Desk and provide assistance as appropriate. Follow protocol for appointments and tours.
• Schedule marketing tours and
appointments, including confirmation calls and follow-up. Managing and responding to incoming email inquiries.
• Maintain a "Spotless" Resident Services Desk: stocking an inventory of brochures and magazines etc.
• Deliver outstanding customer service with the intent of providing residents, future residents, and visitors with a "delightful" experience.
• Demonstrate strong team orientation by actively participating, supporting and seeking support as appropriate within the context of the marketing team and the larger GSV team.• Receive incoming phone calls, answer questions, resolve the phone call whenever possible, and otherwise transfer to appropriate individual. • Coordinates activities and tasks with members of the Resident Services Team to ensure administrative projects are completed accurately and on time. • Responsible for being the first point of contact for schedule changes and call offs. • Oversee Resident Services staff to ensure all standards are met in job description. • Welcome guests and residents who approach the Resident Services Desk and provide assistance as appropriate. Follow protocol for appointments and tours. • Schedule marketing tours and appointments, including confirmation calls and follow-up. Managing and responding to incoming email inquiries. • Maintain a "Spotless" Resident Services Desk: stocking an inventory of brochures and magazines etc. • Deliver outstanding customer service with the intent of providing residents, future residents, and visitors with a "delightful" experience. • Demonstrate strong team orientation by actively participating, supporting and seeking support as appropriate within the context of the marketing team and the larger GSV team.

-Assist residents with resilient living.
-Providing normalcy of living, reminding residents of various activities.
-Assist in different households.
-Treat residents, families, visitors and peers with dignity and respect.
-Assist residents with tasks of daily life, adapting to the residents routines, and helping whenever needed
-Take resident temperatures, vital signs, pulse, weight etc.
-Assist at meal times with services as per department requirements.
-Respond to residents wants and needs.
-Ensure residents’ privacy, respect, dignity, and rights per State and Federal regulations.
-Assist residents with resilient living. -Providing normalcy of living, reminding residents of various activities. -Assist in different households. -Treat residents, families, visitors and peers with dignity and respect. -Assist residents with tasks of daily life, adapting to the residents routines, and helping whenever needed -Take resident temperatures, vital signs, pulse, weight etc. -Assist at meal times with services as per department requirements. -Respond to residents wants and needs. -Ensure residents’ privacy, respect, dignity, and rights per State and Federal regulations.

-Assist in the daily tasks required in the Frozen Food and Dairy departments.
-Ensure that merchandise is stocked, fresh, in condition to be sold, and priced accordingly.
-Assist customers finding items, handle special requests, and resolve customer issues in prompt and helpful manner.
-Assist in other departments as needed.
-Adhere to cleaning and sanitation guidelines.
-Through the training of the company, operate and utilize specialized equipment.
-Take inventory.
-Stocking, supplying backstock onto the shelves, calling in orders etc.