MATTHEW SMITH

Co-administrating large Salesforce platform

Collaborating with different internal stakeholders to gather requirements for enhancements to Salesforce

Suez Water merged with Veolia Water Technologies in August 2022

• Gathers requirements through discovery meetings with project stakeholders and client documentation to achieve client business process improvement.
• Performs project requirements analysis and converts into client-approved User Stories to assist information technology team members with software development.
• Leads both client-facing and internal team Agile Methodology Ceremonies: Daily Stand-Up, Sprint Planning, Sprint Review and Sprint Retrospective.
• Utilizes Microsoft Visio software to visualize legacy business processes and prospective processes for benefit of clients and team members.
• Develops flowcharts and diagrams to describe and lay out logical operational steps.
• Reviews test plans and criteria to enhance functional and technical requirements
• Received recognition from management for Outstanding Performance.