Brenda Smith
BUTLER
Summary
Service-focused Deposit Operations Specialist with many years' experience working in various departments of the banking industry. Excellent communicator and problem-solver. Superior administrative skills, including scheduling, preparing management reports, and handling customer inquiries and disputes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deposit Operations Specialist
NexTier Bank
Butler
05.2023 - Current
- Processed incoming wires, ACH transactions, check deposits, and other deposit products.
- Provided training and guidance to junior staff members on deposit operations tasks.
- Conducted research on discrepancies related to customer deposits.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
Electronic Banking Administrator
NexTier Bank
Butler
09.2018 - 05.2023
- Answers incoming telephone calls and provides support and customer service for online banking customers to solve routine software, hardware, and procedure problems. Provide internal and external software.
- Ensures that all users are following correct electronic banking and information security procedures; performs basic security functions as required.
- Monitors possible fraud or suspicious activity for both ECOM and ECORP users through Guardian Analytics.
- Proactively observes, monitors, and reports servicing deficiencies, drives identified changes, tracks, and maintains any outstanding electronic banking issues until resolved.
- Ensures compliance with all related laws and regulations, supports an independent audit of the bank's Merchant Capture Program, and periodically reports the status of the program to senior management.
Case Reviewer
General Dynamics Corporation
Falls Church
10.2018 - 09.2019
- Performed quality assurance checks on completed casework prior to submission for approval.
- Monitored progress of cases throughout their lifecycle.
- Analyzed documentation in client files, including financial documents, to ensure accuracy and completeness.
- Adhered to all applicable laws regarding privacy rights when conducting investigations.
- Communicated decisions regarding cases to appropriate parties in a timely manner.
Case Reviewer
Perspecta
Loveland
04.2018 - 10.2018
- Adhered to all applicable laws and regulations when conducting case reviews.
- Documented all changes made during case reviews in accordance with relevant policies and procedures.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
Personal Banker
Farmers National Bank Of Emlenton
Emlenton
10.2011 - 04.2018
- Processed loan applications according to established guidelines.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Advised customers on various financial products available from the bank.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Skills
- ACH processing
- Deposit discrepancies
- Employee training
- Check processing adjustments
- Regulatory compliance
- Customer service
- Fraud detection
Certification
- Excel Certification BC3 Spring 2023
References
References available upon request.
Timeline
Deposit Operations Specialist
NexTier Bank
05.2023 - Current
Case Reviewer
General Dynamics Corporation
10.2018 - 09.2019
Electronic Banking Administrator
NexTier Bank
09.2018 - 05.2023
Case Reviewer
Perspecta
04.2018 - 10.2018
Personal Banker
Farmers National Bank Of Emlenton
10.2011 - 04.2018
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