Matthew Snyder
Shamokin Dam
Summary
Versatile professional with extensive experience in the marijuana industry, encompassing cultivation and customer service. Proven expertise in training associates and managing sales operations while upholding high standards of cleanliness and organization. Strong capability in identifying and addressing customer needs, resulting in lasting relationships with clients and vendors.
Overview
21
21
years of professional experience
Work History
wellness associate
Terrapin Care Station
Lewisburg
02.2025 - Current
- Assessed customer needs promptly to provide tailored assistance and improve satisfaction.
- Cultivated strong relationships with clients and vendors to foster collaboration and trust.
- Assisted customers with product inquiries and selections.
- Ensured cleanliness and organization of sales floor to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Handled incoming calls from customers regarding orders or other inquiries.
- Trained new associates on store operations, policies, and procedures.
Cultivation Technician
GTI
Danville
04.2021 - 11.2022
- Cultivated and harvested plant materials to ensure quality and yield for farm operations.
- Cultivated plants according to established growth protocols and schedules.
- Monitored environmental conditions to ensure optimal plant health and growth.
- Operated equipment for planting, trimming, and harvesting crops efficiently.
Cultivation/Harvest/post harvest Technician
Standard Farms
06.2020 - 03.2022
- Supported cultivation operation from seedling to harvest, managing trimming, watering, pruning, drying, curing, and packaging processes to ensure product quality.
- Operated machinery to ensure smooth production processes.
- Maintained cleanliness and organization of work areas.
- Assisted with inventory management and stock replenishment.
Retail Merchandiser
Acosta
12.2019 - 06.2020
- Maintained relationships with store managers, reported inventory results, managed orders, and ensured quality control standards.
- Organized product displays to enhance customer engagement and visibility.
- Collaborated with team members to implement merchandising strategies effectively.
- Monitored inventory levels to ensure product availability and freshness.
Manager
Blue Monkey-Vapes
07.2019 - 10.2019
- Conducted direct sales, scheduled employees, managed supply orders, and upheld housekeeping standards to ensure smooth operations.
- Managed daily operations of retail vape store.
- Trained and supervised team members on customer service standards.
- Ensured compliance with health and safety regulations for products.
Bartender
VFW
Middleburg
10.2014 - 12.2015
- Delivered customer support in retail environment, enhancing customer satisfaction and loyalty.
- Prepared and served a variety of beverages to customers.
- Managed cash register and processed customer payments accurately.
- Maintained cleanliness and organization of the bar area.
Service Technician: Customer Sales and Service
Classic Harley Davidson
Leesport
06.2011 - 2011
- Inspected motorcycles for safety and performance issues.
- Repaired and maintained various motorcycle components and systems.
- Assisted customers with service inquiries and motorcycle care tips.
Insurance Agent
Snyder Insurance
10.2005 - 12.2009
- Provided life insurance services to clients independently.
- Assisted clients in selecting appropriate insurance policies and coverage options.
- Processed applications and maintained accurate client records in the agency's database.
- Educated clients on policy terms, conditions, and claims procedures to ensure understanding.
Sales Associate
Dicks Sporting Goods
Selinsgrove
09.2014
- Customer Service, Stock shelves, maintain cleanly organized area of store
- Assisted customers in selecting sporting goods and equipment.
- Maintained product displays to ensure an organized shopping experience.
- Operated point-of-sale systems for efficient transaction processing.
Service Technician
CNY Power Sports
Cortland
07.2012
- Collaborated with team and operated independently to fulfill customer requests
- Performed regular maintenance on recreational vehicles and equipment.
- Diagnosed mechanical issues using specialized tools and equipment.
- Assisted customers with product inquiries and service recommendations.
Line worker
Harley Davidson Motor Company
York
09.2011
- Collaborated with team to assemble parts efficiently
- Operated assembly line tools and equipment for motorcycle production.
- Followed safety protocols to maintain a safe work environment.
- Collaborated with team members to ensure efficient workflow.
Sales Associate
Bass Pro Shops
Harrisburg
08.2010
- Assisting customers at firearm counter
General Laborer
Woodlands Landscaping
04.2005
- Completed customer requests for outside work
Education
Diploma -
YTI Motorcycle Technology Center
01-2011
High School -
West Snyder High School
06-1993
Skills
- Excellent customer service experience
- Working knowledge of general computer skills
- Excellent mathematical skills
- Trustworthy and dependable
- Desire to learn
- Ability to learn quickly
- Flexibility
- Teamwork
- Problem solving
- Passion for plants
- Attention to detail
- Team collaboration
- Product knowledge
- Customer service
- Time management
References
- Eric Dion, Harvest manager, Standard farms, edion@standardfarms.com, 570-926-5247
- Ben Kelly, Harvest lead, Standard farms, 570-579-7030
- Gail Kelly, Assistant lead, Standard farms, 272-223-0544
- Mike Cebula, Coworker, Standard farms, 570-407-1767
Personal Information
- Willing To Relocate: 1
- Authorized To Work: 1
Timeline
wellness associate
Terrapin Care Station
02.2025 - Current
Cultivation Technician
GTI
04.2021 - 11.2022
Cultivation/Harvest/post harvest Technician
Standard Farms
06.2020 - 03.2022
Retail Merchandiser
Acosta
12.2019 - 06.2020
Manager
Blue Monkey-Vapes
07.2019 - 10.2019
Bartender
VFW
10.2014 - 12.2015
Sales Associate
Dicks Sporting Goods
09.2014
Service Technician
CNY Power Sports
07.2012
Line worker
Harley Davidson Motor Company
09.2011
Service Technician: Customer Sales and Service
Classic Harley Davidson
06.2011 - 2011
Sales Associate
Bass Pro Shops
08.2010
Insurance Agent
Snyder Insurance
10.2005 - 12.2009
General Laborer
Woodlands Landscaping
04.2005
Diploma -
YTI Motorcycle Technology Center
High School -
West Snyder High School