Matthew Souders
Fayetteville
Summary
Trained Experinced Management Professional with a proven track record in Financial Results, total store cleanliness and Exceptional Customer Experience
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Rutters Gas Station
08.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Conducted thorough interviews, made strategic selections, and provided comprehensive training.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Food & Beverage Multi Operations Manager
HmsHost
08.2019 - 08.2022
- The purpose of the F&B Multi-Unit Manager role is to act as an intermediary position for the location’s Director of Operations. The F&B Multi Unit Manager I ensures that all of the restaurants within the assigned Terminal/Concourse/zone are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned General Manager(s) accountable. The F&B Multi Unit Manager I uses broad discretion and judgement to make great leadership decision.
- I am completed trained and have been certified in all Brand Standards for Starbucks, Sbarros Pizza, Auntie Annes, and Roy Rogers.
General Manager
GPS Hospitality
09.2016 - 08.2019
- General Manager-Hagerstown, MD Top 5 Job Responsibilities: Ensure your team provides outstanding service and satisfied guests. Hire, Train, & coach the team Utilize HOSPITALITY Systems to run a great restaurant, especially accurate projections and great schedules Implement restaurant controls, especially cash and inventory Set and meet restaurant goals for service, operations, and financial results Received Award for 1 of 9 leadership traits for 1st Quarter 2017 Received Award for 1 of 9 leadership traits for 4th Quarter 2017 Obtained Top Right Leadership Status for FY 2017 attaining Top appraisal level in Region
Bar Manager
Applebees Potomac Family Dining Group
01.2014 - 01.2014
- Bar Manager-Chambersburg, PA Building a culture using the Vision/Mission statement to guide Teamwork, Results, Integrity, and Passion for Service, Fun, Balance, and Innovation and being Guest Driven I am also directly responsible for improving bar sales, cost of goods, as well as guest satisfaction with supplying the guest with the product they want to buy.
General Manager
Subway Faryad Inc
01.2013 - 01.2014
- General Manager-Carlisle, PA Maintain an exceptional customer experience, while controlling and maintaining cost
Assistant General Manager
Travel Centers
01.2011 - 01.2013
- Assistant General Manager of America-Carlisle, PA I am responsible for controlling and maintaining the restaurant operations including but not limited to food output, to the employee standards. I am held accountable for maintaining a good food cost by managing the cooks and servers to pay close attention to detail to make sure each and every order is placed, made and delivered with efficiency and accuracy.
Assistant Manager
Burger King
09.2009 - 03.2011
- Assistant Manager-Carlisle, PA I was responsible for assisting the General Manager with the day to day operations including but not limited to weekly food and supply orders, crew interviews, and crew schedules. I became ServSafe certified when I completed and passed the test to receive my certificate
Shift Manager
Wendys
02.2005 - 08.2009
- Shift Manager-Shippensburg, PA
Supervisor
The Shift
06.2005 - 06.2005
- Supervisor assists the General Manager in managing the operations and staff of a Wendys restaurant, including the execution of all Company policies, procedures, programs and systems. Received' Employee of the Month' award in
Education
High School Diploma -
Chambersburg Area Senior High School
06.2008
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant Manager
Rutters Gas Station
08.2022 - Current
Food & Beverage Multi Operations Manager
HmsHost
08.2019 - 08.2022
General Manager
GPS Hospitality
09.2016 - 08.2019
Bar Manager
Applebees Potomac Family Dining Group
01.2014 - 01.2014
General Manager
Subway Faryad Inc
01.2013 - 01.2014
Assistant General Manager
Travel Centers
01.2011 - 01.2013
Assistant Manager
Burger King
09.2009 - 03.2011
Supervisor
The Shift
06.2005 - 06.2005
Shift Manager
Wendys
02.2005 - 08.2009
High School Diploma -
Chambersburg Area Senior High School
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