Matthew Strand
Yeadon,PA
Summary
I am a dynamic Mortgage Servicing Specialist at Cenlar FSB with a proven track record in loss mitigation and customer service excellence. Adept at managing high-volume caseloads and enhancing team performance through effective training. Skilled in loan modifications and regulatory compliance, demonstrating strong problem-solving abilities and attention to detail.
Overview
8
8
years of professional experience
Work History
Mortgage Servicing Specialist
Cenlar FSB
04.2020 - Current
- Maintained detailed records of borrower communications within the loan servicing system for easy retrieval during internal or external audits or reviews.
- Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
- Contributed to loss mitigation efforts by diligently monitoring payment activity, tracking delinquent accounts, and initiating appropriate follow-up actions when necessary.
- Assisted in the development and implementation of new training programs for incoming Mortgage Servicing Specialists, fostering a culture of continuous learning and improvement.
- Managed a high-volume caseload of 60-100 loans per day, in various stages of delinquency, prioritizing actions based on risk assessment outcomes.
- Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
- Facilitated timely issuance of annual tax statements, collaborating with internal teams to ensure accuracy in reporting interest paid by borrowers during the year.
- Leveraged advanced knowledge of mortgage servicing systems and software applications to quickly adapt to changing industry standards and best practices.
- Enhanced team performance through regular participation in training sessions, staying up-to-date on latest industry trends, regulations, and best practices within mortgage servicing.
- Expedited loan modifications by conducting prompt evaluations of borrower eligibility based on financial documentation provided by the applicant or obtained from third-party sources.
Credentialing Specialist
Atlas
01.2018 - 04.2020
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
Education
No Degree - Electrical Engineering
DeVry University
North Brunswick, NJHigh School Diploma -
Mccorriston Catholic High School
Trenton, NJ06-2002
Skills
- Default management
- Problem resolution
- Microsoft office
- Document review
- Payment processing
- Legal documentation
- Portfolio management
- Policy adherence
- Loan modifications
- Loss mitigation
- Escrow administration
- Tax monitoring
- Insurance tracking
- Investor reporting
- Mortgage collections
- Loan servicing software
- Regulatory compliance
- Time management proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer service-focused
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Cash handling
- Loan servicing
- Oral and written comprehension
- Data entry
- Computer literacy
- Goal setting
- Complaint handling
- Professionalism
- Basic mathematics
- Complex Problem-solving
Accomplishments
- Achieved "RewardsCo" by introducing New templates for Improved customer satisfaction and improved work flow for all agents tasks.
Timeline
Mortgage Servicing Specialist
Cenlar FSB
04.2020 - Current
Credentialing Specialist
Atlas
01.2018 - 04.2020
No Degree - Electrical Engineering
DeVry University
High School Diploma -
Mccorriston Catholic High School
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