Matthew Wetherson
Hanover
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rental Manager
Crownstone Equipment
02.2024 - Current
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
Sales Consultant
Camping World RV Sales
03.2022 - 01.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Sales Representative
Renn Kirby Automotive
06.2021 - 08.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Arts - Accounting And Finance
Southern New Hampshire University
Hooksett, NH05.2028
High School Diploma -
Littlestown Senior High School
Littlestown, PA06.2021
Skills
- Rental Transactions
- Rental Market
- Customer Service
- Account Management
- Team Leadership
- Sales closing
- Positive outlook
- Upselling strategies
- Cold-calling
Certification
- PA Sales License
- DOT Certified
- MD Sales License
Timeline
Rental Manager
Crownstone Equipment
02.2024 - Current
Sales Consultant
Camping World RV Sales
03.2022 - 01.2024
Sales Representative
Renn Kirby Automotive
06.2021 - 08.2022
Bachelor of Arts - Accounting And Finance
Southern New Hampshire University
High School Diploma -
Littlestown Senior High School
- PA Sales License
- DOT Certified
- MD Sales License
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