Matthew Zalaffi
Wilkes-Barre,PA
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
9
9
years of professional experience
Work History
Key Carrier/Supervisor
The Home Depot Distribution Center
11.2019 - Current
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Trained and mentored team members on equipment handling and inventory management best practices.
- Coordinated with cross-functional teams to optimize supply chain processes and improve service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Court Monitor
SkyZone Entertainment
01.2017 - 08.2018
- Communicating and enforcing safety rules and regulations clearly and effectively.
- Maintaining constant surveillance of the court area.
- Interacting and communicating effectively with guests and colleagues.
- Being able to adapt and react quickly in a dynamic setting.
- Handling guest concerns, resolving conflicts, and maintaining positive relationships.
Cashier
Dairy Queen Grill & Chill
02.2016 - 01.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Monitored inventory levels, alerting management to stock shortages or discrepancies.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Education
High School Diploma -
James M. Coughlin High School
Wilkes-Barre, PA06-2018
No Degree - General Studies
East Stroudsburg University of Pennsylvania
East Stroudsburg, PANo Degree - General Studies
Luzerne County Community College
Nanticoke, PASkills
- Goal oriented
- Staff management
- Attention to detail
- Complex Problem-solving
- Decision-making
- Strategic planning
- Training and mentoring
Timeline
Key Carrier/Supervisor
The Home Depot Distribution Center
11.2019 - Current
Court Monitor
SkyZone Entertainment
01.2017 - 08.2018
Cashier
Dairy Queen Grill & Chill
02.2016 - 01.2017
High School Diploma -
James M. Coughlin High School
No Degree - General Studies
East Stroudsburg University of Pennsylvania
No Degree - General Studies
Luzerne County Community College
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