MAUDIE ‘MARILEE’ GREGORY
Pittsburgh
Summary
Dedicated professional with extensive experience in customer service and caregiving. Proven ability to build strong patient rapport and deliver quality care while effectively communicating with families. Seeking a customer service or patient care role that prioritizes compassionate support and educational engagement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Caregiver
Presbyterian Seniorcare Network
Oakmont
01.2025 - 05.2026
- Supervised daily care activities for residents in senior living community.
- Assisted residents with personal hygiene and daily living tasks.
- Supervised staff members in providing quality patient care services as per standards set by the organization.
- Trained new caregivers on best practices and company policies.
- Coordinated schedules for staff to ensure adequate coverage.
- Communicated effectively with families regarding resident well-being and care updates.
- Maintained accurate records on each resident's medical condition and progress notes on a daily basis.
- Served as a liaison between families and healthcare providers regarding patient progress reports or other issues concerning their wellbeing.
- Evaluated performance of Caregivers regularly for improvement purposes.
- Responded promptly to emergency situations related to patient health or safety risks.
- Assisted residents with bathing, dressing, and personal care tasks to promote comfort and hygiene.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Provided support for mobility and independence to disabled individuals while ensuring their safety at all times.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Lead Caregiver
UPMC Senior Communities
Pittsburgh
02.2023 - 01.2024
- Supervised daily care activities for residents in senior living community.
- Assisted residents with personal hygiene and daily living tasks.
- Supported bathing, dressing and personal care needs.
- Helped clients maintain proper personal hygiene by providing necessary support and guidance.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained clean and well-organized environment for client happiness and safety.
- Communicated effectively with families regarding resident well-being and care updates.
- Evaluated performance of Caregivers regularly for improvement purposes.
- Trained new caregivers on best practices and company policies.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Responded promptly to emergency situations related to patient health or safety risks.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Transport Coordinator
Premier Finance Adjusters
04.2015 - 04.2022
- Coordinated multi-line phone system, assisted debtors and banks with inquiries, processed new repo orders, and verified data across multiple computer systems to ensure accuracy.
- Coordinated logistics for transport operations across multiple regions.
- Managed schedules and routes for timely deliveries and pickups.
- Communicated with clients to confirm transportation needs and specifications.
Telemarketer/Office Assistant
Stratus Building Solutions
03.2007 - 10.2014
- Coordinated and scheduled appointments for sales team members to optimize client interactions.
- Conducted outbound calls to generate leads for commercial cleaning services.
- Engaged potential clients with effective communication techniques and persuasive language.
- Maintained accurate records of client interactions and sales activities in CRM system.
Education
2 Year Completion Diploma - Business and Office Education
Bibb County Area Vocational School
West Blocton, AL01-1984
Skills
- Ring Central
- Empathy
- Adaptability
- Problem-solving
- Clear Data
- Creativity
- Work Ethic
- Interpersonal Skills
- Office 365
- Time Management
- Leadership
- Attention to Detail
- Recovery Database Network (RDN)
- Communication
- Teamwork
- Patient care
- Caregiver training
- Scheduling management
- Attention to detail
- Time management
- Problem solving
Certification
- 2 year completion diploma
Timeline
Lead Caregiver
Presbyterian Seniorcare Network
01.2025 - 05.2026
Lead Caregiver
UPMC Senior Communities
02.2023 - 01.2024
Transport Coordinator
Premier Finance Adjusters
04.2015 - 04.2022
Telemarketer/Office Assistant
Stratus Building Solutions
03.2007 - 10.2014
2 Year Completion Diploma - Business and Office Education
Bibb County Area Vocational School