MAUREEN GRAY
Philadelphia
Summary
Dynamic restaurant leader with a track record of enhancing guest satisfaction in high-pressure settings. Expert in optimizing staff performance and streamlining operations, ensuring top-quality service delivery. Committed to developing training programs that elevate team capabilities and service standards.
Overview
1
1
Certification
Work History
Restaurant General Manager
Craft Concept Group
Philadelphia
- Oversaw daily restaurant operations and ensured high-quality service.
- Managed daily operations, trained staff, coordinated inventory, and ensured guest satisfaction in high-volume setting while supporting bar operations.
- Managed staff schedules and optimized team performance across shifts.
- Developed training programs to enhance employee skills and service standards.
Assistant General Manager
The Beach Shack & Rusty Nail
Cape May
- Assisted in managing daily operations at the beachfront restaurant and bar.
- Supervised staff to maintain efficient bar and floor service during peak seasonal operations.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Streamlined inventory management processes for food and beverage supplies.
Manager & Bartender
The Kensington Pub
Philadelphia
- Managed daily operations and staff scheduling for a busy pub environment.
- Managed staff and trained employees while delivering high-volume bartending service and ensuring guest satisfaction.
- Trained and mentored team members on service standards and procedures.
- Oversaw inventory management and ordering of food and beverage supplies.
Cocktail Server
The Rittenhouse Hotel - Library Bar
Philadelphia
- Provided exceptional customer service in a fast-paced bar environment.
- Delivered cocktails and beverages to guests promptly and accurately.
- Delivered upscale beverage service, leveraging extensive product knowledge to enhance guest experience.
- Maintained cleanliness and organization of the bar area throughout shifts.
Event Coordinator & Bartender
McFadden's at Citizens Bank Park
Philadelphia
- Coordinated logistics for events at a premier sports venue.
- Managed vendor relationships to ensure smooth event execution.
- Assisted in designing event layouts for optimal guest experience.
- Bartended large-scale events, efficiently managing POS transactions to ensure seamless guest experiences in a fast-paced sports venue.
Education
Bachelor of Arts - Business
Rowan University
Glassboro05-2006
Skills
- Operations management
- Inventory control
- Menu pricing strategies
- Sanitation standards
- Alcohol service training
- POS system expertise
- Online ordering systems
- Cash handling
- Supervisory skills
- Team leadership
- Conflict resolution
- Pre-shift management
Certification
- Mixology and Bar Certificate
Timeline
Restaurant General Manager
Craft Concept Group
Assistant General Manager
The Beach Shack & Rusty Nail
Manager & Bartender
The Kensington Pub
Cocktail Server
The Rittenhouse Hotel - Library Bar
Event Coordinator & Bartender
McFadden's at Citizens Bank Park
Bachelor of Arts - Business
Rowan University