Maureen Hamson
Newtown Square,PA
Summary
Dynamic and client-focused professional with a proven track record at PJ Whelihan's and other respected establishments. Excelled in menu memorization and service prioritization, enhancing customer satisfaction. Skilled in using POS systems and managing high-volume transactions with accuracy. Demonstrated ability to train peers, showcasing leadership and effective communication.
Overview
6
6
years of professional experience
Work History
Server
PJ Whelihan's
03.2024 - 07.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Receptionist/Office Assistant
Coastline Insurance Agency
05.2023 - 03.2024
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
Host/Restaurant Server
PJ Whelihan's
05.2022 - 05.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier/Food Server
Jacquettes Bakery
10.2018 - 05.2021
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Nursing
Florida Gulf Coast University
Fort Myers, FL05-2022
High School Diploma -
Marple Newtown High School
Newtown Square, PA06-2021
Skills
- Server training
- Menu memorization
- Service prioritization
- Supply restocking
- Hostess support
- Customer service
- POS operation
- Effective customer upselling
Timeline
Server
PJ Whelihan's
03.2024 - 07.2024
Receptionist/Office Assistant
Coastline Insurance Agency
05.2023 - 03.2024
Host/Restaurant Server
PJ Whelihan's
05.2022 - 05.2023
Cashier/Food Server
Jacquettes Bakery
10.2018 - 05.2021
No Degree - Nursing
Florida Gulf Coast University
High School Diploma -
Marple Newtown High School
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