Mauri Chorro-Chavez
Reading
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
4
4
years of professional experience
Work History
Server
Costal Grill
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Party Host
Chuck E. Cheese
09.2021 - 10.2024
- Supervised children's activities, maintaining happiness, safety and well-being.
- Planned parties according to customer specifications.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Worked cash register which included greeting customers and handling money situations
Customer Service Associate
Wawa
04.2023 - 11.2023
- Worked the cash register, handled money and all customer transactions including purchases, refunds, exchanges and all complaints
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked in food and beverage areas where it was expected to follow all recipes and accommodation to each customer satisfaction
Customer Service Associate
Shocktoberfest
09.2020 - 11.2020
- Managed a area to allow customers to engage in axe throwing
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints, money management, ensuring each customer was satisfied with their experience.
Education
High School Diploma -
Governor Mifflin Senior High School
Shillington, PA06.2023
Video And Media Content Production
Barks Career & Technology Center
Leesport, PA05.2023
Skills
- Problem resolution
- Time management
- Organization skills
- Customer service
- Team collaboration
- Adaptability
Languages
Spanish - Fluent
Timeline
Server
Costal Grill
11.2023 - Current
Customer Service Associate
Wawa
04.2023 - 11.2023
Party Host
Chuck E. Cheese
09.2021 - 10.2024
Customer Service Associate
Shocktoberfest
09.2020 - 11.2020
High School Diploma -
Governor Mifflin Senior High School
Video And Media Content Production
Barks Career & Technology Center
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