Mauricio Lopez
Landenberg PA
Summary
Versatile professional with experience at Wawa Food Markets, excelling in customer service and active listening, adept in R studio coding. Demonstrated ability to manage high-stress situations and resolve conflicts, enhancing customer loyalty. Skilled in fostering self-discipline and perseverance as a Karate Instructor, contributing to dynamic team training programs.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wawa Food Markets
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Karate Instructor
American Karate Studio
06.2018 - 09.2022
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Promoted the importance of self-discipline, perseverance, and respect through daily practices and discussions with students.
- Tailored class content based on age groups and skill levels to provide appropriate challenges for each participant.
- Ensured proper use of equipment during classes, maintaining a safe training environment for all participants.
- Collaborated with fellow instructors to develop dynamic training programs, promoting continuous improvement in teaching methods.
- Boosted student confidence levels by recognizing accomplishments through belt promotions and awards ceremonies.
Education
Bachelor of Science - Geoscience
West Chester University of Pennsylvania
West Chester, PA12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Google Earth Engine coding
- remote sensing coding
- R studio coding
- soil and geological field experience
Experiences
Went on a study trip to Washington state to evaluate the geological formations and different hazards of the national parks in the region of interest. There I learned how to work in a group setting with designated tasks.
Timeline
Customer Service Representative
Wawa Food Markets
06.2022 - Current
Karate Instructor
American Karate Studio
06.2018 - 09.2022
Bachelor of Science - Geoscience
West Chester University of Pennsylvania
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