Summary
Work History
Education
Skills
Timeline
Generic

Mavica Mendez

Downingtown

Summary

Dynamic leader with a proven track record at [listed establishment's], enhancing customer satisfaction and sales through innovative strategies and effective problem-solving. Skilled in coaching and mentoring, with a strong focus on staff development and customer service excellence. Expert in time management and cash handling, driving team performance and achieving significant results.

Work History

Frontline Manager

Tropical Smoothie Cafe
  • Developed and implemented strategies to improve customer service and increase sales.
  • Improved customer satisfaction rates through proactive problem-solving efforts and open lines of communication between front-line staff and clients.
  • Contributed to long-term strategic planning endeavors by providing input on projections, resource allocation plans, and departmental growth opportunities.
  • Optimized inventory management processes to minimize waste and maintain appropriate stock levels.

Softball Umpire

Downingtown West Little League
  • Assisted in setting up fields prior to games, ensuring proper dimensions were maintained according to league specifications.
  • Officiated softball games to maintain standards of play and to maintain participation with established rules.
  • Continuously updated knowledge of softball rules and regulations, staying current with changes in the sport.
  • Utilized gestures and audible signals to regulate play, signal infractions and communicate to participants and officials.

Private Hitting Instructor

Self
  • Developed strong relationships with clients, fostering trust and open communication to facilitate effective instruction.
  • Expanded client base through referrals from satisfied customers, word-of-mouth advertising, and social media promotion of services offered.
  • Stayed current with latest trends in baseball training methodologies by attending conferences and participating in professional development opportunities.
  • Improved player performance by developing customized training plans based on individual skill levels and goals.
  • Provided guidance on injury prevention, proper warm-up routines, and strength conditioning exercises specific to hitting requirements.

Catching Instructor

Stars National Fastpitch
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.

Softball Camp Councilor

MJB Sports Performance
  • Participated in budget planning sessions, ensuring responsible allocation of funds for key projects and programs.
  • Championed environmental sustainability efforts within the community, leading to increased participation in recycling programs.
  • Mentored junior staff members, fostering professional development opportunities within the council office.
  • Collaborated with other council members to develop strategic plans for community growth.

Server

Applecross Country Club
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Game Day Assistant

Downingtown West High School
  • Maintained detailed records of incidents or injuries that occurred during games as needed, demonstrating strong organizational skills.
  • Participated in promotional activities, boosting overall fan engagement and satisfaction.
  • Assisted security personnel in maintaining order throughout the stadium, contributing to a safe environment for all attendees.
  • Supported ticket sales efforts by addressing customer inquiries and assisting with box office tasks.

Game Day Staff Member

East Stroudsburg University of Pennsylvania
  • Resolved conflicts between guests amicably when necessary; helping maintain a safe space for everyone present.
  • Increased overall customer satisfaction by proactively addressing guest inquiries and concerns in a timely manner.
  • Aided in crowd control measures to maintain an orderly atmosphere throughout the venue.
  • Participated in pre-game briefings with fellow staff members, staying informed about game day procedures and updates.
  • Collaborated with other staff members to ensure seamless communication and coordination during game days.
  • Acted as a brand ambassador for the team or organization by presenting a professional demeanor at all times.

Game Day Staff Member

York College Spartans
08.2024 - Current
  • Aided in crowd control measures to maintain an orderly atmosphere throughout the venue.
  • Participated in pre-game briefings with fellow staff members, staying informed about game day procedures and updates.
  • Enhanced fan experience by providing exceptional customer service and promptly addressing issues.
  • Collaborated with other staff members to ensure seamless communication and coordination during game days.
  • Acted as a brand ambassador for the team or organization by presenting a professional demeanor at all times.
  • Handled cash transactions efficiently while selling concessions or merchandise, ensuring accuracy in all financial exchanges.
  • Demonstrated flexibility in adapting to various game day roles, showcasing versatility and commitment to team success.
  • Assisted in setting up game day events, ensuring a smooth start to each match or event.

Recreational Softball Coach

Vanquish Fastpitch
06.2024 - Current
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Monitored athletes during events and practice to quickly identify injuries.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Implemented innovative coaching strategies that resulted in improved gameplay tactics and increased wins throughout the season.
  • Promoted physical fitness and healthy habits by incorporating conditioning exercises into practice routines.
  • Organized fundraisers to support team expenses, cultivating relationships with local businesses for sponsorships and donations.
  • Actively participated in league meetings to ensure compliance with regulations while advocating for improvements benefiting players.
  • Evaluated player performance throughout the season, providing guidance for improvement and recognizing achievements.
  • Coordinated off-season training opportunities for players interested in further developing their skills outside regular season play.
  • Strengthened defensive skills through targeted drills focused on fielding mechanics, positioning, and situational awareness.
  • Maintained a high level of professionalism and enthusiasm, serving as a positive role model for players both on and off the field.

Server

Revival Pizza Pub
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

No Degree - Sport Management

East Stroudsburg University of PA
East Stroudsburg, PA
05.2027

Bachelor of Science - Sport Management

York College of PA
York, PA
05.2027

High School Diploma -

Downingtown West High School
Downingtown, PA
06.2023

Skills

Customer service focus

Coaching and Mentoring

Innovation and Creativity

Staff Development

Customer Service

Problem-solving skills

Time Management

Listening Skills

Hospitality services

Cash Handling

Training and mentoring

Goals and performance

Timeline

Game Day Staff Member

York College Spartans
08.2024 - Current

Recreational Softball Coach

Vanquish Fastpitch
06.2024 - Current

Server

Revival Pizza Pub
05.2024 - Current

Frontline Manager

Tropical Smoothie Cafe

Softball Umpire

Downingtown West Little League

Private Hitting Instructor

Self

Catching Instructor

Stars National Fastpitch

Softball Camp Councilor

MJB Sports Performance

Server

Applecross Country Club

Game Day Assistant

Downingtown West High School

Game Day Staff Member

East Stroudsburg University of Pennsylvania

No Degree - Sport Management

East Stroudsburg University of PA

Bachelor of Science - Sport Management

York College of PA

High School Diploma -

Downingtown West High School

Similar Profiles

  • Tubria Black

    Tubria BlackTubria Black

    Team Leader at Tropical Smoothie CafeTeam Leader at Tropical Smoothie Cafe

    View Profile
  • Susanna Zahn

    Susanna ZahnSusanna Zahn

    Crew Member at Tropical Smoothie CafeCrew Member at Tropical Smoothie Cafe

    View Profile
  • Shaelyn Richard

    Shaelyn RichardShaelyn Richard

    Assistant General Manager at Tropical Smoothie CafeAssistant General Manager at Tropical Smoothie Cafe

    View Profile
Mavica Mendez