Max A. Bogol
Monongahela,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative - Account Manager
Elizabeth Tooling LLC - Operio Group
05.2022 - Current
- Respond to incoming calls and emails regarding requests for pharmaceutical tooling and technical assistance
- Execution of sales in domestic and international accounts and territories
- Provide formal estimates and convert them into orders
- Collaborate with a diverse internal team to ensure that materials and processes are prepared appropriately
- Provide periodic updates on open orders while developing and maintaining relationships with both new and established customers
- Read and interpret NX/CAD drawings to ensure all products and tools are manufactured according to the correct specifications
- Negotiate Terms of Sales
- Utilize various CRM programs to process orders and track progress
Bar Department: Inspector/QC/Shipping Department
Perryman Company
09.2016 - 04.2022
- Quality control by inspecting product to ISO and Mil Spec
- Knowledge of proper usage for micrometers, laser micrometers and Standard Operating Procedures for a multitude of equipment
- Proper processing of customer orders and fulfilling requirements prior to shipping and loading the product onto trucks
- Organizing bills and certs as well as unloading and organizing outside sourced products or goods received that are required for product manufacturing
- Proper use of multiple machines required to reach customer expectations and demands for specialty products and materials
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
Equipment Operator
Pennsylvania Department of Transportation
09.2014 - 09.2016
- Maintaining of state roadway systems (Summer and Winter Operator)
- Operated range of heavy equipment on regular basis with advanced skill.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Drove vehicles to and from work sites and maintained clean driving record.
- Performed preventive maintenance to prolong life of equipment.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Former Position: Line Boss
FTS International
12.2012 - 09.2014
- Ensure proper safety protocols are established and monitor proper PPE usage by crewmen
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Resolved issues quickly to maintain productivity goals.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
Delivery Executive
Personalized Distribution Systems
09.2009 - 12.2012
- Food management, handling bill of sales, monitoring proper food safety compliance with federal and state laws
- Enhanced customer satisfaction by ensuring timely and accurate deliveries for the food franchise Wendy's
- Managed inventory accurately using company software to ensure correct package selection for each delivery.
- Handled cash transactions securely when required for payment-on-delivery orders, maintaining accuracy in financial records.
- Provided excellent customer service during deliveries, answering questions about products and services as needed.
- Resolved customer issues promptly and professionally, maintaining a positive brand image.
- Established strong relationships with clients, leading to repeat business and positive reviews.
Education
Associates Degree - Business Management
Community College of Allegheny
Pittsburgh, PACDL - Class A
All-State Careers
West Mifflin, PA12.2011
High School Diploma -
Bethlehem-Center High School
Fredericktown, PA06.2009
Skills
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Account management
- Teamwork and collaboration
- Attention to detail
- CRM proficiency
- Rapport building
- B2B sales
- Consultative sales approach
- Order processing
References
Professional References available upon request
Timeline
Customer Service Representative - Account Manager
Elizabeth Tooling LLC - Operio Group
05.2022 - Current
Bar Department: Inspector/QC/Shipping Department
Perryman Company
09.2016 - 04.2022
Equipment Operator
Pennsylvania Department of Transportation
09.2014 - 09.2016
Former Position: Line Boss
FTS International
12.2012 - 09.2014
Delivery Executive
Personalized Distribution Systems
09.2009 - 12.2012
CDL - Class A
All-State Careers
Associates Degree - Business Management
Community College of Allegheny
High School Diploma -
Bethlehem-Center High School
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