Max Czarnecki
Philadelphia
Summary
Highly resourceful, dependable and customer-oriented service industry professional with extensive experience in the Food & Beverage, and Retail. Recognized for implementing creative and effective solutions to operational problems, developing motivated team environments and improving revenue through excellent leadership and relationship-building skills. Seeking a new service role to expand proven skill set and gain new industry knowledge. Skills & Customer Satisfaction Critical Thinking & Problem Solving Team Leadership Expertise: Regulatory Compliance Cross-Functional Coordination Hospitality & Food Service Organization & Planning Interpersonal Communication Serving & Bartending Adaptability & Versatility Training & Staff Development Marketing Strategy Product Upselling Operational Improvement Food/Beverage Knowledge Cash Handling & Banking Customer Acquisition & Retention Rapport Building Technical Microsoft Office/Google Workspace POS Systems Abilities
Overview
9
9
years of professional experience
Work History
Barista Shift Lead
Kismet Bagels
12.2024 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and bagel recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing daily catering orders, front and back of house refrigeration stocking, and ensuring adequate stock of supplies for daily operations.
- Worked effectively in fast-paced environments.
Barista and Server
Gold Standard Cafe
08.2024 - 12.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues while being able to change positions to best accommodate cafe's needs.
- Brough creative ideas for new drinks and food for Cafe's menu.
Bartender
The Native
08.2023 - 07.2024
- Created exciting new modern cocktails for the family owned punk bar.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
She-nannigans
10.2022 - 03.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Beatnik On The River Bonhomme
03.2022 - 10.2022
- Wine service with tasting and pairing along coursed meals.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Track record of having highest check averages and sales among servers and bartenders.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Assistant General Manager
Buffalo Exchange
01.2021 - 03.2022
- Coordinate employee schedules and section assignments to optimize efficiency and flexibility
- Complete money ordering and cash tallies to reconcile register shortages and overages; manage bank deposits and cash security
- Delegate daily tasks strategically to ensure best customer service help while developing employee proficiencies
- Assist with career tracking for employees to successfully earn recognition and achieve raises
- Plan and engage in monthly manager meetings to discuss store layout, organization, staffing and measures for operational improvement.
Stone Creek Coffee, Barista
01.2019 - 01.2020
- Interacted warmly with guests while preparing espresso drinks at the bar in a timely fashion
- Provided comprehensive menu knowledge to guests, utilizing effective selling strategies to take advantage of seasonal bean sales
- Made use of low-volume periods by organizing equipment and inventory, cleaning facilities and managing bank deposits
- Traveled as barista for multiple cafes around Milwaukee; entrusted for complete closing duties.
Bartender / Server
SafeHouse Milwaukee
01.2018 - 01.2019
- Adopted convincing spy-influenced persona to enhance restaurant’s compelling espionage-themed atmosphere
- Created high-quality signature cocktails, maintained rotating beer special knowledge and provided well-informed menu recommendations to fulfill specific customer needs
- Strategically implemented new cocktails to drive customer interest and sales numbers; promoted high-profit products to customers to enhance bill totals
- Efficiently communicated and multitasked to satisfy all customer and staff needs
- Highlights Developed a wide roster of returning customers by providing consistently outstanding service.
Service Manager
Colour Palate
01.2017 - 01.2018
- Managed restaurant’s weekly meat and produce shipments
- Provided on-site employee training on a regular basis; created and demonstrated opening/closing procedure lists for employees
- Assisted with curating new vegan flavors and cuisine styles for restaurant menu
- Maintained accountability for bank exchanges and finances.
Server
Recess
04.2024 - 07.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
BFA - Art Education
University of Wisconsin
Milwaukee Milwaukee, WI2019
Skills
- Outstanding Customer Service
- Teamwork and Professionalism
- Responsible Serving
- Incredible Upselling
- High volume dining
- Point of sale POS software
Timeline
Barista Shift Lead
Kismet Bagels
12.2024 - Current
Barista and Server
Gold Standard Cafe
08.2024 - 12.2025
Server
Recess
04.2024 - 07.2024
Bartender
The Native
08.2023 - 07.2024
Bartender
She-nannigans
10.2022 - 03.2024
Server
Beatnik On The River Bonhomme
03.2022 - 10.2022
Assistant General Manager
Buffalo Exchange
01.2021 - 03.2022
Stone Creek Coffee, Barista
01.2019 - 01.2020
Bartender / Server
SafeHouse Milwaukee
01.2018 - 01.2019
Service Manager
Colour Palate
01.2017 - 01.2018
BFA - Art Education
University of Wisconsin
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