Max Warren
McKeesport
Summary
Innovative Manager seeking position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude and the drive to learn, improve and succeed.
Overview
16
16
years of professional experience
Work History
Correctional Officer
Allegheny County Jail
09.2024 - Current
- Supervised inmate activities, ensuring compliance with facility rules and regulations.
- Conducted regular security checks to maintain safety and order within the correctional environment.
- Collaborated with law enforcement agencies to manage incidents and ensure effective communication.
- Trained new staff on protocols, emergency procedures, and best practices for inmate management.
- Maintained accurate documentation of inmate behavior and incidents to support operational procedures.
Clinical Manager
George Junior Republic
02.2015 - 09.2019
- Collaborated with multidisciplinary teams to develop individualized treatment plans for residents' rehabilitation.
- Facilitated educational and recreational programs, enhancing developmental opportunities for detained youth.
- Administered crisis intervention strategies, effectively de-escalating conflicts and maintaining order in high-stress situations.
- Trained new staff on operational procedures, promoting adherence to policies and enhancing team efficiency.
- Monitored documentation processes to ensure accurate reporting of incidents and resident progress records.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
Service Representative
CINTAS, Professional Uniform and Facility Services
10.2022 - 09.2024
- Resolved customer inquiries via multiple communication channels, ensuring timely and accurate responses.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Utilized CRM systems to track customer interactions and streamline support workflows effectively.
- Provided training to new staff on company policies, procedures, and best practices in customer service.
Kitchen Manager
Bon Appetit
09.2019 - 09.2021
- Coordinated preparation of customer meals and monitored food handling for safety purposes.
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
- Completed regular line checks to maximize quality assurance.
Restaurant Manager
Quaker Steak and Lube
01.2010 - 05.2011
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
Education
Bachelor of Science - Hospitality Management
Indiana University of Pennsylvania
Indiana, PA05.2005
Skills
- Effective team player
- Detail-oriented
- Energetic work attitude
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Safety and security enforcement
- Inmate monitoring
- Observation
- Safety
Timeline
Correctional Officer
Allegheny County Jail
09.2024 - Current
Service Representative
CINTAS, Professional Uniform and Facility Services
10.2022 - 09.2024
Kitchen Manager
Bon Appetit
09.2019 - 09.2021
Clinical Manager
George Junior Republic
02.2015 - 09.2019
Restaurant Manager
Quaker Steak and Lube
01.2010 - 05.2011
Bachelor of Science - Hospitality Management
Indiana University of Pennsylvania