Maximo Gomez
Allentown,PA
Summary
Energetic telemarketer and customer service specialist with over 10 years in fast paced call center environments. Skilled in exceeding sales quotas by up to 100% and consistently improved customer satisfaction for various clients in different sectors. Excellent communication, problem-solving and time management skills with proven ability to resolve inquiries and manage customer concerns professionally.
Overview
11
11
years of professional experience
Work History
Customer Service and Retention Specialist
RRH Energy Services
New York, NY
04.2021 - 09.2026
- Retained consumers of electricity and gas supply through sales tools and techniques.
- Build rapport, listened, and manage customer complaints and concerns in a professional manner.
- Consistently improved customer satisfaction through expert resolution of billing inquires and concerns.
- Provided good customer service, to existing customers and prospects.
Senior Customer Service Representative
RPA ENERGY
New York, NY
09.2016 - 12.2020
- Retained consumers of electricity and gas supply through sales tools and techniques.
- Build rapport, listened, and managed customer complaints and concerns in a professional manner.
- Consistently improved customer satisfaction through expert resolution of billing inquires and concerns.
- Met company weekly, monthly, and quarterly quotas.
Telephone Researcher
Euromoney Institutional Investor
New York, NY
05.2015 - 05.2016
- Contacted and qualified professional individuals worldwide to participate in a research study for different industry sectors.
- Engage hesitant participants professionally to encourage survey
- completion.
- Inputted answers accurately into data collection and survey software
- Read survey questions clearly, verbatim, and in a neutral tone
Education
Associate of Science - Hospitality Management And Culinary Arts
Monroe University
The Bronx, NY04-2006
Skills
- Bilingual; English Spanish
- Good communication and interpersonal skills
- Computers; Microsoft Word, Power point and Excel
- Advanced web research
- Self motivated and team oriented
- Sharp problem solver
- Remote work
Timeline
Customer Service and Retention Specialist
RRH Energy Services
04.2021 - 09.2026
Senior Customer Service Representative
RPA ENERGY
09.2016 - 12.2020
Telephone Researcher
Euromoney Institutional Investor
05.2015 - 05.2016
Associate of Science - Hospitality Management And Culinary Arts
Monroe University