Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Maxine Rivera

Lansdowne

Summary

Graduate in Massage Therapy and recently passed the Massage & Bodywork Licensing Examination. Dedicated customer service representative with skills and experience in problem management, active listening, and relationship building. Upbeat and organized with experience in billing processes and record-keeping.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Planet Fitness
Drexel Hill, PA
09.2024 - Current
  • I deliver remarkable customer service by assisting members with their memberships, account management, helping with billing inquires, and new member enrollments.
  • I conduct gym tours for prospective members and explain membership benefits, amenities, and facility policies.
  • I help members with locations of specific gym equipment and direct them to the fitness trainer for any other questions about the exercises.
  • I resolve customer issues efficiently and professionally, creating a positive environment for the member and the club.
  • I maintain a clean, organized, and sanitary fitness environment by regularly cleaning exercise equipment, locker rooms, and restrooms.
  • I process member transactions, update account information, and maintain accurate records using point-of-sale and membership management systems.
  • I collaborate with team members to ensure smooth daily operations and uphold Planet Fitness standards.

Billing Clerk

Bakery Brokers
Philadelphia, PA
02.2023 - 02.2026
  • I entered data and completed and printed receipts for customers, utilizing Microsoft Excel weekly.
  • I managed customer inquiries regarding any billing discrepancies and resolved the issues as efficiently as possible.
  • I ensured accuracy and timeliness in billing processes to maintain customer satisfaction.

Tutor

Kumon Learning Center
King Of Prussia, PA
01.2023 - 03.2024
  • I assisted children (ages 4-13) with their homework and school study subjects, English and Mathematics.
  • I maintained a positive and comfortable environment by encouraging them to speak up when having any difficulties with their studies.
  • I provided one-on-one tutoring sessions to meet the specific needs of each student.

Education

High School Diploma -

Archbishop John Carroll High School
Radnor, PA

Massage Therapy - Massage Therapy

Cortiva Institute
King Of Prussia
07-2024

Skills

  • Customer service
  • Massage
  • Computer skills
  • Tutoring
  • Problem management
  • Active listening
  • Cleaning experience
  • Critical thinking
  • Data entry
  • Relationship building
  • Microsoft Excel
  • Scheduling

Accomplishments

Graduated with Massage Therapy Diploma.

Passed the State Board Exam.

Certification

MBLEx - The Massage & Bodywork Licensing Examination

Timeline

Customer Service Representative

Planet Fitness
09.2024 - Current

Billing Clerk

Bakery Brokers
02.2023 - 02.2026

Tutor

Kumon Learning Center
01.2023 - 03.2024

High School Diploma -

Archbishop John Carroll High School

Massage Therapy - Massage Therapy

Cortiva Institute
Maxine Rivera