Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Maxine Snook

Lancaster

Summary

Dynamic professional with extensive experience in customer service and operations, notably at Turkey Hill Dairy. Proven ability to enhance guest experiences through effective communication and conflict resolution. Strong organizational skills and time management expertise, successfully managing multiple priorities while ensuring high-quality service delivery. Committed to fostering positive relationships and achieving operational excellence.

Overview

31
31
years of professional experience

Work History

Production Worker / Machine Operator

Various companies
01.2017 - Current
  • Gained strong work ethic, attention-to-detail, and organizational skills in fast-paced environments.
  • Monitored operations, maintained safety, and kept accurate records.
  • Roles include Turkey Hill Dairy, Dart Container, Charles and Alice, 4Wall Entertainment

Server & Cashier

Leola Family Restaurant
Leola
05.2012 - 08.2017
  • Delivered high-quality service to guests, ensuring a welcoming dining experience.
  • Handled POS transactions and balanced cash drawers with 100% accuracy.
  • Resolved customer complaints promptly, turning negative experiences into positive outcomes.
  • Supported kitchen staff to ensure timely food delivery and smooth service.
  • Assisted with banquets and special events, ensuring seamless execution for large groups.

Property Manager

Shreiners Properties
Lancaster
05.1999 - 08.2010
  • Managed tenant relations, lease agreements, and rent collection for multiple properties.
  • Oversaw contractors and maintenance projects, ensuring safe and well-kept living environments.
  • Strengthened organizational skills by maintaining detailed property and financial records.
  • Developed strong communication and problem-solving skills by addressing tenant concerns.

Owner/Operator

Commercial Custodial Services
Lancaster
06.1996 - 08.2000
  • Built and managed a small business providing cleaning services for physician offices.
  • Scheduled work, managed client relationships, and maintained quality service standards.
  • Demonstrated organizational skills and the ability to manage multiple priorities independently.

Call Center Phone Operator

Medical Bureau of Lancaster
Lancaster
01.1995 - 08.1996
  • Handled high call volumes professionally, documenting accurate information.
  • Demonstrated strong communication and customer service skills.

Education

High School Diploma -

J.P. McCaskey High School
Lancaster, PA

Skills

  • Food and beverage service
  • Cash handling
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Leadership skills
  • Organizational abilities
  • Time management
  • Event coordination
  • Effective communication
  • Interpersonal skills

Personal Information

Authorized To Work: US for any employer

Timeline

Production Worker / Machine Operator

Various companies
01.2017 - Current

Server & Cashier

Leola Family Restaurant
05.2012 - 08.2017

Property Manager

Shreiners Properties
05.1999 - 08.2010

Owner/Operator

Commercial Custodial Services
06.1996 - 08.2000

Call Center Phone Operator

Medical Bureau of Lancaster
01.1995 - 08.1996

High School Diploma -

J.P. McCaskey High School

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Maxine Snook