Maxine Snook
Lancaster
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Turkey Hill Dairy. Proven ability to enhance guest experiences through effective communication and conflict resolution. Strong organizational skills and time management expertise, successfully managing multiple priorities while ensuring high-quality service delivery. Committed to fostering positive relationships and achieving operational excellence.
Overview
31
31
years of professional experience
Work History
Production Worker / Machine Operator
Various companies
01.2017 - Current
- Gained strong work ethic, attention-to-detail, and organizational skills in fast-paced environments.
- Monitored operations, maintained safety, and kept accurate records.
- Roles include Turkey Hill Dairy, Dart Container, Charles and Alice, 4Wall Entertainment
Server & Cashier
Leola Family Restaurant
Leola
05.2012 - 08.2017
- Delivered high-quality service to guests, ensuring a welcoming dining experience.
- Handled POS transactions and balanced cash drawers with 100% accuracy.
- Resolved customer complaints promptly, turning negative experiences into positive outcomes.
- Supported kitchen staff to ensure timely food delivery and smooth service.
- Assisted with banquets and special events, ensuring seamless execution for large groups.
Property Manager
Shreiners Properties
Lancaster
05.1999 - 08.2010
- Managed tenant relations, lease agreements, and rent collection for multiple properties.
- Oversaw contractors and maintenance projects, ensuring safe and well-kept living environments.
- Strengthened organizational skills by maintaining detailed property and financial records.
- Developed strong communication and problem-solving skills by addressing tenant concerns.
Owner/Operator
Commercial Custodial Services
Lancaster
06.1996 - 08.2000
- Built and managed a small business providing cleaning services for physician offices.
- Scheduled work, managed client relationships, and maintained quality service standards.
- Demonstrated organizational skills and the ability to manage multiple priorities independently.
Call Center Phone Operator
Medical Bureau of Lancaster
Lancaster
01.1995 - 08.1996
- Handled high call volumes professionally, documenting accurate information.
- Demonstrated strong communication and customer service skills.
Education
High School Diploma -
J.P. McCaskey High School
Lancaster, PASkills
- Food and beverage service
- Cash handling
- Customer service
- Conflict resolution
- Team collaboration
- Leadership skills
- Organizational abilities
- Time management
- Event coordination
- Effective communication
- Interpersonal skills
Personal Information
Authorized To Work: US for any employer
Timeline
Production Worker / Machine Operator
Various companies
01.2017 - Current
Server & Cashier
Leola Family Restaurant
05.2012 - 08.2017
Property Manager
Shreiners Properties
05.1999 - 08.2010
Owner/Operator
Commercial Custodial Services
06.1996 - 08.2000
Call Center Phone Operator
Medical Bureau of Lancaster
01.1995 - 08.1996
High School Diploma -
J.P. McCaskey High School