Maya Kadyrova
Planet Insurance Inc
Southampton
1
Language
23
years of professional experience
Results-driven office manager with over 15 years of experience in office management and customer service. Expertise in organizational skills, budget management, and staff development, aimed at elevating team performance and operational effectiveness.
Work History
Office Manager
15 Years- Streamlined office operations by implementing efficient scheduling and resource management systems.
- Coordinated staff training programs, enhancing employee skills and compliance with industry regulations.
- Oversaw office budget management, identifying cost-saving opportunities while maintaining operational standards.
- Mentored junior staff members, fostering professional growth and promoting a collaborative work environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Customer Service Representative
5 Years 1 Month- Managed customer inquiries effectively, ensuring prompt resolution of issues.
- Developed strong client relationships through attentive service and follow-up communications.
- Educated clients on insurance products, enhancing their understanding and satisfaction.
- Streamlined claims processing by implementing efficient communication protocols with clients and adjusters.
- Provided training support to new staff, fostering a knowledgeable and effective team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teller
2 Years 7 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cash drawer integrity through daily balancing and reconciliation practices.
- Assisted in training new tellers on operational procedures and customer interaction techniques.
- Monitored compliance with banking regulations to ensure adherence to policies and procedures.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Photolab Supervisor
10 Months- Supervised daily operations of photo lab, ensuring quality control and adherence to company standards.
- Trained and mentored staff on photo processing techniques and equipment usage.
- Oversaw inventory management, ensuring availability of supplies for uninterrupted service.
- Implemented process improvements that enhanced workflow efficiency within the photo lab.
- Implemented quality control measures, resulting in a significant reduction in errors and reprints.
- Handled complex or urgent customer requests personally, ensuring a high level of service was provided at all times.
Education
High School Diploma
Associate of Arts - Arts
Skills
Office management
Office administration
Organizational skills
Administrative support
Budget forecasting
Client relations
Sales quotations
Professionalism and ethics
Languages
Russian
Native or Bilingual
Timeline
Office Manager
Planet Insurance Inc
08.2011 - CurrentRead More
Customer Service Representative
JEFF GOTTESMAN STATE FARM AGENT
07.2006 - 08.2011Read More
Teller
Santander Bank Us
01.2004 - 08.2006Read More
Photolab Supervisor
CVS Pharmacy
03.2003 - 01.2004Read More
TASHKENT SCHOOL NUMBER 7
High School Diploma
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Community College of Philadelphia
Associate of Arts from Arts
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