Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maya Wilson

Philadelphia

Summary

Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Assistant General Manager

Iron Hill Brewery
Philadelphia
01.2025 - 09.2025
  • Maintained all FOH scheduling to budget and monitored labor week to week
  • Supported inventory management through ordering and receiving supplies.
  • Coordinated with kitchen staff to ensure timely service and quality standards.
  • Maintained cleanliness and organization of the restaurant environment.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Coordinated onboarding and training for all new hires
  • Actively stepped in for General Manager when needed.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Developed and maintained relationships with suppliers, vendors, and community partners.

FOH Manager

Iron Hill Brewery
Lancaster
06.2024 - 12.2024
  • Managed front-of-house operations to ensure smooth service delivery.
  • Trained and supervised staff on customer service best practices.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Implemented daily staff meetings to enhance communication and teamwork.
  • Ensured compliance with health and safety regulations in dining areas.
  • Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
  • Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
  • Maintained accurate records of daily transactions, including cash, credit card and check payments.

Education

High School Diploma -

Coatesville Senior High
06-2020

Psychology

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Inventory management
  • Labor cost control
  • Customer service
  • Staff training
  • Event coordination
  • Team leadership
  • Problem solving
  • Cash Handling

Certification

  • Serve Safe Certified
  • RAMP Manager Certified
  • RAMP Certified

Timeline

Assistant General Manager

Iron Hill Brewery
01.2025 - 09.2025

FOH Manager

Iron Hill Brewery
06.2024 - 12.2024

High School Diploma -

Coatesville Senior High

Psychology

West Chester University of Pennsylvania
Maya Wilson