Maya Wilson
Philadelphia
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant General Manager
Iron Hill Brewery
Philadelphia
01.2025 - 09.2025
- Maintained all FOH scheduling to budget and monitored labor week to week
- Supported inventory management through ordering and receiving supplies.
- Coordinated with kitchen staff to ensure timely service and quality standards.
- Maintained cleanliness and organization of the restaurant environment.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Coordinated onboarding and training for all new hires
- Actively stepped in for General Manager when needed.
- Identified opportunities for cost savings and operational efficiency improvements.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Organized special events such as promotions or fundraisers to drive business growth.
- Developed and maintained relationships with suppliers, vendors, and community partners.
FOH Manager
Iron Hill Brewery
Lancaster
06.2024 - 12.2024
- Managed front-of-house operations to ensure smooth service delivery.
- Trained and supervised staff on customer service best practices.
- Handled guest inquiries and resolved issues promptly and professionally.
- Implemented daily staff meetings to enhance communication and teamwork.
- Ensured compliance with health and safety regulations in dining areas.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
Education
High School Diploma -
Coatesville Senior High
06-2020
Psychology
West Chester University of Pennsylvania
West Chester, PASkills
- Inventory management
- Labor cost control
- Customer service
- Staff training
- Event coordination
- Team leadership
- Problem solving
- Cash Handling
Certification
- Serve Safe Certified
- RAMP Manager Certified
- RAMP Certified
Timeline
Assistant General Manager
Iron Hill Brewery
01.2025 - 09.2025
FOH Manager
Iron Hill Brewery
06.2024 - 12.2024
High School Diploma -
Coatesville Senior High
Psychology
West Chester University of Pennsylvania