Maylee L. Lazzari
Glenshaw
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Pasquale's Pizza. Proven ability to enhance customer satisfaction and develop team performance through effective problem-solving and cash handling skills. Recognized for building strong relationships with clients and fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Pasquale's Pizza
02.2024 - Current
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
Swim Coach/Lifeguard
Shaler Area Swim Program
01.2023 - 08.2024
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
- Coached youth aged 5 to 8 for competitive swim team and oversaw participation in their events.
Host
Eat N Park
09.2022 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree -
Shaler Area High School
Pittsburgh, PA06-2026
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
Timeline
Cashier Team Lead
Pasquale's Pizza
02.2024 - Current
Swim Coach/Lifeguard
Shaler Area Swim Program
01.2023 - 08.2024
Host
Eat N Park
09.2022 - 01.2024
No Degree -
Shaler Area High School
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