Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Francisco

Allentown

Summary

Compassionate Mental Health Technician with proficiency in English and Spanish. Skilled in patient support, monitoring behavior, and facilitating therapy sessions. Committed to enhancing the wellbeing of individuals with mental health challenges.

Overview

27
27
years of professional experience

Work History

Mental Health Technician

Kids Peace
Orefield
03.2025 - Current
  • Supported daily care for children with mental health challenges.
  • Monitored patient behavior and reported significant changes to the clinical team.
  • Assisted in developing and implementing individual treatment plans.
  • Facilitated group therapy sessions to promote communication and social skills.
  • Ensured a safe environment by following safety protocols and procedures.
  • Collaborated with healthcare staff to coordinate patient activities and schedules.
  • Documented patient progress and maintained accurate records in electronic systems.

Account Rep/ Runner

PATHS LLC
Allentown
10.2022 - 10.2024
  • Managed communications by making and receiving multiple calls and emails.
  • Traveled to various hospitals to assist patients with Medical Assistant applications.
  • Verified applications and entered data into PATHS system for accuracy.
  • Utilized EPIC system to confirm patient information for record integrity.
  • Scanned and printed patient documents for organized filing.
  • Translated documents to facilitate patient understanding.
  • Maintained accurate filing of patient records for easy access.

Customer Service

JFT Group
07.2022 - 11.2022
  • Responsible for answering multiple telephone calls
  • Help customers filed for the unemployment application and throughout the whole process of it (emails, calls, scanning documents) and weekly unemployment filing.
  • Responsible for translating

Sales Representative

Thankx
07.2021 - 06.2022
  • Executed marketing initiatives through in-person interactions and social media platforms.
  • Delivered exceptional quality service to all customers, ensuring satisfaction.
  • Assisted customers with product inquiries and provided tailored recommendations.
  • Demonstrated product features to facilitate customer comprehension.

Lead Teacher

My Little Dream Learning Center
02.2021 - 08.2021
  • Responsible for logging each child in to the system upon arrival for attendance.
  • Interact with parents and teachers on a daily basis for updates of each child.
  • Responsible for direct supervision within the classroom while children are learning, playing, eating and napping.

Computer Lab & Bilingual Substitute Teacher

Tree of Life Tallahassee School
08.2019 - 02.2021
  • Setting up computers/helping students from 3rd -12th grade log in/out, and how to properly place fingers on keyboard for a better typing skill.
  • Performed bilingual conversations with students to teach them to become more proficient in Spanish class.
  • Substitute in Science, English, History, Math, and Art classes as needed.
  • Mentored students with difficult behaviors/depression and with learning disabilities.
  • Created different activities for students while in after school program that would help them identify their individuality, etc.

In-Person Assister

Health Insurance Marketplace
04.2013 - 09.2014
  • Assisted customers with the Obama care insurance. Walking them through the different insurance options.
  • Translated when necessary.
  • Advertised by assisting to different events in the area.

Data Entry Clerk (MPI SPECIALIST)

ST Luke's Hospital
Bethlehem
04.2010 - 08.2010
  • Company Overview: Bethlehem, PA
  • Operated Keyboard and other data entry device to enter data into computer or onto magnetic tape and disk.
  • Compared data entered with source documents, and re-entered data in verification format on screen to detect errors.
  • Compiled, sorted and verified accuracy of data to be entered.
  • Successfully handled multi-task programs.
  • Bethlehem, PA

Medical Assistant | Receptionist

ABC Pediatrics
Andover
08.2004 - 02.2008
  • Company Overview: Andover, MA
  • Executed daily operations of insurance verification
  • Measured vital signs, such as pulse, rate, temperature, blood pressure, weight and height, gave injections routine lab tests.
  • Retrieve information from patient’s chart.
  • Prepare rooms for treatment/examinations.
  • Assist doctor in examination room.
  • Sterilized instruments, take inventory/order medical supplies.
  • Schedule appointments, Structured and maintained a positive attitude.
  • Andover, MA

Inspector | Customer Service

Tour Andover Controls
North Andover
07.1998 - 07.2004
  • Company Overview: North Andover, MA
  • Inspected and repaired printed circuit boards.
  • Used micrometers, dial indicators, calipers, rulers, eye loupes and electronic measuring devices.
  • Examined circuitry to detect defects, such as shorts, breaks, excess and missing solder, scratches, cracks and incorrect layout.
  • Used light table, eye loupe, magnifier and microscope.
  • Recorded type and quantity of defects through Data Entry.
  • Tested continuity of circuits, using bare board tester.
  • Inspected inner layers of multilayer to verify that internal alignment and location of drilled holes met specifications.
  • Prepared special order worksheets.
  • Answered phones, emails, and mail provided excellent customer service.
  • North Andover, MA

Education

Teacher Certified (Infant-Pre-K) -

01.2021

Tax Prep Certified -

01.2021

Certified as a Facilitator for Trauma Healing (Adult & Children) -

01.2015

Medical Assistant Certification -

01.2004

Phlebotomy Certification -

01.2004

ECG Certification -

01.2004

General Equivalency Diploma (GED) -

Lare Technical School
Lawrence, MA

Skills

  • Fluent in Spanish
  • Fluent in English
  • Microsoft Windows 11
  • Basic Microsoft Word
  • Basic Microsoft Excel
  • Basic Microsoft PowerPoint
  • Data Entry Skills
  • Ability to Multi-Task
  • Customer Service Skills
  • Communication management
  • Document translation
  • Conflict resolution

Languages

Spanish
Professional

Timeline

Mental Health Technician

Kids Peace
03.2025 - Current

Account Rep/ Runner

PATHS LLC
10.2022 - 10.2024

Customer Service

JFT Group
07.2022 - 11.2022

Sales Representative

Thankx
07.2021 - 06.2022

Lead Teacher

My Little Dream Learning Center
02.2021 - 08.2021

Computer Lab & Bilingual Substitute Teacher

Tree of Life Tallahassee School
08.2019 - 02.2021

In-Person Assister

Health Insurance Marketplace
04.2013 - 09.2014

Data Entry Clerk (MPI SPECIALIST)

ST Luke's Hospital
04.2010 - 08.2010

Medical Assistant | Receptionist

ABC Pediatrics
08.2004 - 02.2008

Inspector | Customer Service

Tour Andover Controls
07.1998 - 07.2004

Teacher Certified (Infant-Pre-K) -

Tax Prep Certified -

Certified as a Facilitator for Trauma Healing (Adult & Children) -

Medical Assistant Certification -

Phlebotomy Certification -

ECG Certification -

General Equivalency Diploma (GED) -

Lare Technical School

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Mayra Francisco