Mazin Harpi
Drexel Hill
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Shoprite
Drexel Hill
11.2024 - Current
- Followed safety protocols to maintain a safe work environment for all staff.
- Trained new staff on proper handling of equipment and safety procedures.
- Trained new staff on company policies and customer service best practices.
- Managed daily operations to ensure efficient workflow and service delivery.
- Resolved customer complaints by identifying issues and implementing solutions.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Volunteered to handle complaints and issues for manager during busy time periods.
Event Staff
Catholic Social Services - Visitation Homes
01.2023 - 01.2024
- Assisted with event setup and breakdown, including arranging event spaces, including setting up tables, chairs, and other equipment.
- Greeted guests upon entry, creating a positive first impression.
- Provided exceptional customer service by answering attendee questions and directing traffic.
- Assisted with general maintenance tasks as needed.
Junior Associate
Harpi Paper Co. (Family Business)
01.2022 - 01.2023
- Supported sales team by successfully processing incoming customer orders, ensuring orders were accurate and fulfilled in a timely manner.
- Assisted in fulfilling and inspecting outgoing orders, actively monitored orders throughout the delivery process.
- Served as a point of contact for customer inquiries, providing timely resolutions to customer issues and appropriate follow up.
Community Service Volunteer
Philadelphia Community Service Works
01.2020 - 01.2022
- Performed variety of tasks related to the restoration of community parks and local public green spaces for recreational use.
- Assisted facilities management team in maintaining groundskeeping equipment and distributing tools to volunteers during shifts.
- Provided administrative support by assisting staff with clerical duties and referring neighborhood residents to community resources.
Education
High School -
Upper Darby High School
Drexel Hill, PA06.2024
Skills
- Customer Service
- Event setup
- Guest relations
- Equipment management
- Customer service
- Venue coordination
- Reliability
- Performance skills
- Conflict resolution
- Team collaboration
- Strong teamwork
- Community Service
- Team Player
- Safety compliance
Hobbies and Interests
- Competitive Gaming
- Community Service
Timeline
Customer Service Lead
Shoprite
11.2024 - Current
Event Staff
Catholic Social Services - Visitation Homes
01.2023 - 01.2024
Junior Associate
Harpi Paper Co. (Family Business)
01.2022 - 01.2023
Community Service Volunteer
Philadelphia Community Service Works
01.2020 - 01.2022
High School -
Upper Darby High School