Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKayla Searfass

bethlehem

Summary

Meticulous individual with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Detail-oriented and methodical front desk leader with good training, problem-solving and conflict resolution skills. Insightful and hardworking with a superior understanding of customer service standards.

Overview

5
5
years of professional experience

Work History

Front Desk Coordinator

St Luke's Hospital
09.2024 - Current

Manage front desk office operations in a fast-paced environment. Skilled in providing exceptional customer service, managing schedules, administrative tasks, and maintain a welcoming and efficient reception area. Advanced at handling multiple line phone system, coordinating appointments, data entry, documentation preparation, filing, and supporting office staff to ensure seamless day to day operations

Paraprofessional

Nazareth Area School District
01.2024 - 08.2024

Assist students with intellectual disabilities in all aspect of classroom instruction to maximum, inclusion, leaning and achievement. As well as assist students with non-instructional aeras such as supervising the student lunch program, bus duty, playground duty, and other related non instructional task. Follows all safety rules, procedures/regulations governing proper manner of assistance for all students with disabilities or other special accommodations. Assisted staff with creating banners for events throughout the year and pamphlets to send home to parents.

Customer Service Representative

The Home Depot
03.2020 - 08.2024

Maintain up to date knowledge of store polices, and regulations. Appropriately collect payments, and exchanges. Organize weekly sale reports for sale department, compare weekly statistics collected from online surveys from customers, track product success, create new processes and systems for increasing customer service satisfaction. Engage with the marketing team to creatively create billboards and flyers for different departments and series of events throughout the year as well as newsletters that are created monthly using canva and google.

Paraprofessional

Colonial Intermediate Unit 20
08.2023 - 01.2024

Assist students with intellectual disabilities in all aspect of classroom instruction to maximum, inclusion, leaning and achievement. As well as assist students with non-instructional aeras such as supervising the student lunch program, bus duty, playground duty, and other related non instructional task. Follows all safety rules, procedures/regulations governing proper manner of assistance for all students with disabilities or other special accommodations. Assisted staff with creating banners for events throughout the year and pamphlets to send home to parents.

Intensive Case Manager

Holcomb Behavioral Health Systems
08.2022 - 08.2023

Provide case management services to children and adults with serious persistent mental illnesses. These services included but not limited to supporting individuals, performing function assessment, service planning, network building, linkage of services, and problem solving

Education

Bachelor of Arts - Criminal Justice

Bloomsburg University
Bloomsburg, PA
05-2022

Skills

  • Calender management
  • Multi-line phone systems
  • Time management
  • End-of-day reporting
  • Revenue management
  • Data entry
  • Problem-solving skills
  • Word processing
  • Proficiency in Excel, Google, Microsoft Word
  • Clerical writing
  • Administrative support

Timeline

Front Desk Coordinator

St Luke's Hospital
09.2024 - Current

Paraprofessional

Nazareth Area School District
01.2024 - 08.2024

Paraprofessional

Colonial Intermediate Unit 20
08.2023 - 01.2024

Intensive Case Manager

Holcomb Behavioral Health Systems
08.2022 - 08.2023

Customer Service Representative

The Home Depot
03.2020 - 08.2024

Bachelor of Arts - Criminal Justice

Bloomsburg University
McKayla Searfass