McKenna Moore
New Cumberland
Summary
Detail-oriented hospitality professional with experience in managing guest accommodations and ensuring seamless check-in and check-out processes. Strong team collaboration and active listening skills contribute to creating welcoming environments for all guests.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Fairfield Inn & Suites by Marriot
Mechanicsburg
08.2025 - Current
- Greeted guests and ensured a welcoming atmosphere at the front desk.
- Managed check-in and check-out processes for guests efficiently.
- Delivered exceptional customer service aligned with company policies, enhancing guest satisfaction.
- Facilitated personalized service for guests with special requests, ensuring memorable experiences.
- Coordinated room assignments and managed reservation changes to optimize guest accommodations.
- Processed payments accurately and efficiently.
- Inputted guest information into computer system accurately and securely.
- Answered phone calls and addressed guest inquiries promptly.
- Communicated with housekeeping to ensure room readiness for arrivals.
Cashier
Karns Food
Etters
09.2022 - 08.2025
- Managed cash register operations, handling cash and credit transactions to maintain financial accuracy.
- Processed customer transactions efficiently, ensuring accurate and timely service.
- Trained new cashiers on store policies and checkout procedures effectively.
- Answered customer questions and provided store information to enhance customer experience.
Education
High School Diploma -
Red Land High School
Lewisberry, PA06-2025
Skills
- Check-in procedures
- Reservation management
- Guest accommodations
- Hospitality service
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Verbal communication
- Active listening
- Administrative support
Timeline
Front Desk Agent
Fairfield Inn & Suites by Marriot
08.2025 - Current
Cashier
Karns Food
09.2022 - 08.2025
High School Diploma -
Red Land High School