McKenna Moriarity
Carnegie
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Receptionist
Massage Envy
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Key Holder
Francesca's
02.2022 - 10.2022
- Oversaw store operations by counting cash drawers, opening/sorting shipment boxes and managing online orders.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Streamlined opening and closing procedures as integral member of store
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Restaurant Busser
Amels Restaurant
10.2021 - 01.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Sales Associate/Merchandiser
Bethel Bakery
06.2019 - 10.2020
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Sales Associate
Target
11.2018 - 02.2019
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Master of Arts - Design Studies
La Roche University
Pittsburgh, PA05-2025
High School Diploma -
Bethel Park High School
Bethel Park, PA06.2021
Skills
- Flexible and Adaptable
- Quality Assurance
- Clear Communication
- Sales trends
- Exceptional customer service
- Multi-tasking strength
- Problem-solving skills
- Relationship building
- Merchandising understanding
Timeline
Receptionist
Massage Envy
03.2023 - Current
Key Holder
Francesca's
02.2022 - 10.2022
Restaurant Busser
Amels Restaurant
10.2021 - 01.2022
Sales Associate/Merchandiser
Bethel Bakery
06.2019 - 10.2020
Sales Associate
Target
11.2018 - 02.2019
Master of Arts - Design Studies
La Roche University
High School Diploma -
Bethel Park High School
Similar Profiles
Michael MahonMichael Mahon
Lead Therapist at Massage EnvyLead Therapist at Massage Envy
Haley NastoffHaley Nastoff
Esthetician at Massage EnvyEsthetician at Massage Envy
Gabriella JohnsonGabriella Johnson
Esthetician at Massage EnvyEsthetician at Massage Envy