McKenna Yokom
North East
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Tropical Smothie Cafe
Stillwater
03.2024 - 12.2025
- Trained new employees on cafe procedures and customer service standards.
- Handled inventory counts and procedures.
- Handled all scheduling of the store.
- Monitored customer service quality to ensure satisfaction standards were met.
- Resolved employee concerns and facilitated conflict resolution effectively.
TELLER
Widget Financial
Erie
11.2022 - 01.2024
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Performed daily reconciliation of teller drawer within established limits.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Directed specific questions to appropriate branch personnel.
SEASONAL SHIFT MANAGER
Sky King Fireworks
North East
04.2022 - 01.2024
- Lifting and stocking shelves.
- Counting large sums of money.
- Filling out forms and paperwork on inventory.
- Working with customers to sell them quality products to meet their needs.
- Trained and mentored new and existing employees.
- Prepared operations data to produce comprehensive reports to management.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
HIGH SCHOOL DIPLOMA -
North East High School
North East, PASkills
- Customer Experience Management
- Opening and Closing Procedures
- Administration and Reporting
- Cash Handling
- Inventory Management
- Staff Scheduling
Timeline
Assistant General Manager
Tropical Smothie Cafe
03.2024 - 12.2025
TELLER
Widget Financial
11.2022 - 01.2024
SEASONAL SHIFT MANAGER
Sky King Fireworks
04.2022 - 01.2024
HIGH SCHOOL DIPLOMA -
North East High School