McKenzie Erdman
West Middlesex
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate student with strong organizational skills eager to secure entry-level accounting internship position. Ready to apply educational accounting knowledge to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Shift Manager
Dunkin' Donuts
01.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Sales Associate
American Eagle Outfitters, Inc
11.2019 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Accounting
Pennsylvania State University
05-2025
Skills
- Decision-Making
- Customer service focus
- Punctual and Reliable
- Energetic and Enthusiastic
- Team Development
- Interpersonal Skills
- Work Planning and Prioritization
- Experience with Microsoft Excel and Word
- Highly organized
- Detail oriented
- Accurate Money Handling
- Reporting and documenting
Timeline
Shift Manager
Dunkin' Donuts
01.2022 - Current
Sales Associate
American Eagle Outfitters, Inc
11.2019 - 12.2021
Bachelor of Science - Accounting
Pennsylvania State University
Similar Profiles
Richard AbainciaRichard Abaincia
Shift Manager at Golden Donuts Incorporated/ Dunkin DonutsShift Manager at Golden Donuts Incorporated/ Dunkin Donuts
Byron JoaquinByron Joaquin
Closing Shift Leader at Dunkin' Donuts | Baskin RobbinsClosing Shift Leader at Dunkin' Donuts | Baskin Robbins
Nurul Syafiqah Bte Muhammad RiduanNurul Syafiqah Bte Muhammad Riduan
Food and Beverage Associate at Dunkin' DonutsFood and Beverage Associate at Dunkin' Donuts