Md Ashraful Alam
philadelphia
Summary
Dynamic manager with proven success at Dunkin' Donuts and 7 Days Grocery, enhancing customer satisfaction and team productivity. Skilled in staff training and development, I foster a collaborative environment while effectively resolving conflicts. Adept at time management and decision-making, I consistently achieve operational excellence and drive sales growth.
Overview
5
5
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
01.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Manager
Dunkin' Donuts
02.2023 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
7 Days Grocery
02.2020 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Arts -
Dccc
901 Media Line Rd01-2022
High School Diploma -
Chattogram Sunshine College
Rd 01, Chattogram,bangladesh05-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Documentation and reporting
- Sales techniques
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Rideshare Driver
Uber And Lyft
01.2024 - Current
Manager
Dunkin' Donuts
02.2023 - 01.2025
Manager
7 Days Grocery
02.2020 - 01.2023
Associate of Arts -
Dccc
High School Diploma -
Chattogram Sunshine College
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