Summary
Overview
Work History
Education
Skills
Timeline
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Megan Bensinger

Pottsville

Summary

Detail-oriented and compassionate administrative professional with extensive experience in dental office operations. Proficient in using Open Dental software and managing patient scheduling, billing, and insurance processing.

Overview

10
10
years of professional experience

Work History

Front Desk Administrator

Lehigh Dental
09.2023 - Current
  • Proficient in Open Dental software for scheduling, claims management, and patient account maintenance.
  • Manage all insurance-related administrative tasks including verifying coverage, inputting patient insurance information, and maintaining up-to-date records in Open Dental software.
  • Submit insurance claims and pre-authorizations; follow up on delayed or denied claims to ensure timely resolution.
  • Post insurance payments, reconcile Explanation of Benefits (EOBs), and update patient accounts accordingly.
  • Create detailed financial consent forms outlining insurance coverage, patient responsibility, and payment options.
  • Review treatment plans and financial obligations with patients, ensuring understanding and answering questions related to cost and coverage.
  • Answer phones, schedule and confirm patient appointments, and handle appointment changes and cancellations.

Patient Service Representative

Aspen Dental
04.2017 - 08.2023
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified insurance eligibility and coverage for patients.
  • Discuss treatment plans and financial responsibilities with patients, including reviewing estimates and answering questions about coverage and costs.
  • Present and explain payment plan options to patients to help make treatment financially accessible and manageable



Medical Biller and Coder

Practice Management Advisors
12.2014 - 05.2016
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Resolved denied or delayed claims by identifying errors and coordinating directly with insurance companies for prompt resolution.
  • Posted insurance payments and adjusted patient accounts accordingly, ensuring accuracy in patient balances.
  • Communicated with patients regarding insurance coverage, outstanding balances, and payment options in a professional and empathetic manner.
  • Maintained strict patient confidentiality and compliance with HIPAA regulations.

Education

Diploma - Medical Billing And Coding

McCann School of Business And Technology
Pottsville, PA

Skills

  • Proficient in Open Dental software for managing patient records, scheduling, and billing
  • Excellent communication and customer service skills with a focus on patient care and satisfaction
  • Strong background in front desk operations, including appointment coordination, check-in/out procedures, and multi-line phone systems
  • Effective in resolving insurance issues, verifying patient benefits, and ensuring timely reimbursement
  • Skilled in presenting treatment plans to patients, including detailed breakdowns of costs and coverage
  • Knowledgeable in discussing and setting up payment plan options tailored to patient needs

Timeline

Front Desk Administrator

Lehigh Dental
09.2023 - Current

Patient Service Representative

Aspen Dental
04.2017 - 08.2023

Medical Biller and Coder

Practice Management Advisors
12.2014 - 05.2016

Diploma - Medical Billing And Coding

McCann School of Business And Technology

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Megan Bensinger