Megan Boger
White
Summary
Enthusiastic Senior Customer Service Representative with more than 10 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Operates at high level to consistently meet or exceed business quality and productivity standards. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals.
Overview
8
8
years of professional experience
Work History
Parts Counter Specialist
Bobcat of Pittsburgh
06.2024 - Current
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Event Server
Nemacolin Woodlands Resort
06.2023 - 06.2024
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Returned reusable goods and serving equipment for inventory and restock.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
Sales and Service Distribution Clerk
United States Postal Service, USPS
02.2017 - 06.2023
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Updated and maintained mailing lists and customer records.
- Upsold postal services like insurance and tracking.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Documented stock records and schedules accurately.
Education
Associate of Science - Event Planning And Management
California University of Pennsylvania
California, PA12-2025
High School Diploma -
Brownsville Area High School
Brownsville06-2013
Skills
- Upselling strategies
- Team collaboration
- Detail-oriented
- Pricing negotiation
- Public speaking
- Staff training
- Deadline driven
- Invoice processing
- Conflict resolution
- Inventory management
Timeline
Parts Counter Specialist
Bobcat of Pittsburgh
06.2024 - Current
Event Server
Nemacolin Woodlands Resort
06.2023 - 06.2024
Sales and Service Distribution Clerk
United States Postal Service, USPS
02.2017 - 06.2023
Associate of Science - Event Planning And Management
California University of Pennsylvania
High School Diploma -
Brownsville Area High School
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