Megan Dutcavich
Saint Clair
Summary
Dedicated professional with strong customer service and cash handling skills. Committed to maintaining cleanliness standards and creating a welcoming atmosphere to enhance guest satisfaction.
Overview
10
10
years of professional experience
Work History
Waitress and Bartender
Vito's Coal Fired Pizza And Restaurant
St. Clair
10.2023 - Current
- Provided excellent customer service to enhance guest satisfaction and retention.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Handled cash transactions accurately during busy service hours at the bar.
- Engaged with customers to create a welcoming atmosphere and foster conversation.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Waitress and Bartender
The Wheel
Pottsville
08.2020 - 07.2022
- Provided exceptional customer service in a fast-paced restaurant environment.
- Managed customer orders efficiently using the POS system.
- Resolved customer complaints promptly to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Prepared checks accurately and processed payments promptly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Director of Admissions
Rosewood Nursing and Rehabilitation Center
Schuylkill Haven
04.2018 - 07.2020
- Developed admissions strategies to enhance resident intake processes.
- Oversaw daily operations of the admissions department and team performance.
- Collaborated with healthcare professionals to assess potential residents' needs.
- Ensured compliance with state regulations and facility policies during admissions.
- Utilized electronic health record systems for managing applicant information effectively.
- Organized community outreach events to promote the facility's services and programs.
Medical Records Coordinator
The Gardens at Blue ridge
Harrisburg
04.2016 - 04.2018
- Managed electronic medical records system for accurate patient information access.
- Coordinated record retrieval processes to support healthcare staff effectively.
- Ensured compliance with HIPAA regulations and safeguarding patient confidentiality.
- Conducted regular audits of records for accuracy and completeness within systems.
- Facilitated communication between departments regarding patient record inquiries and updates.
Education
Electronic Health Records - Business
McCann School of Business & Technology
PA07-2014
Skills
- Customer service
- Point of sale
- Cash handling
- Order management
- Cleanliness standards
- Customer relationship management
Timeline
Waitress and Bartender
Vito's Coal Fired Pizza And Restaurant
10.2023 - Current
Waitress and Bartender
The Wheel
08.2020 - 07.2022
Director of Admissions
Rosewood Nursing and Rehabilitation Center
04.2018 - 07.2020
Medical Records Coordinator
The Gardens at Blue ridge
04.2016 - 04.2018
Electronic Health Records - Business
McCann School of Business & Technology