Megan E. Bahnck
West Reading
Summary
Dynamic team leader with extensive experience in customer service and patient care. Known for fostering collaboration, training new associates, and implementing effective solutions that drive customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
Wyomissing
01.2024 - Current
- Processed transactions using point-of-sale systems efficiently.
- Restocked shelves and ensured product availability.
- Informed customers about promotions and loyalty programs to enhance their shopping experience.
- Supported training of new associates in customer service protocols.
- Greeted customers and identified their needs.
- Assisted customers with product selections and inquiries.
- Maintained cleanliness and organization of service areas.
- Handled cash register operations accurately during peak times.
- Provided prompt, friendly, and knowledgeable service for customer inquiries and complaints, ensuring satisfaction.
- Coordinated with team members to maintain efficient service and support overall store operations.
Patient Care Associate
Reading Hospital - Tower Health
West Reading
04.2025 - 12.2025
- Assisted nursing staff with daily patient care tasks to ensure comfort and well-being of patients.
- Monitored patient vital signs and reported changes to medical team.
- Supported patients with mobility and personal hygiene tasks.
- Documented patient observations in electronic health records accurately.
- Communicated care procedures clearly to patients and families, enhancing understanding and trust.
- Collaborated with interdisciplinary teams to enhance patient comfort.
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Engaged patient family and friends to facilitate positive visit experiences and support patient morale.
- Organized recreational activities for patients to promote enjoyment and mental stimulation.
- Maintained a clean and well-organized environment for client happiness and safety.
Patient Care Associate
Penn State Health St. Joseph Medical Center
Bernville
07.2023 - 11.2024
- Assisted medical staff with patient assessments and emergency interventions.
- Monitored vital signs, recording changes to inform patient care decisions.
- Provided support during patient transport to various departments.
- Maintained cleanliness of medical equipment and work areas.
- Collaborated with nursing teams to ensure seamless patient care delivery.
- Educated patients and families on basic health care procedures.
- Responded promptly to emergency calls and alerts within the facility.
- Documented patient interactions in electronic health records to ensure continuity of care.
- Provided emotional support to family members, helping them navigate crisis situations.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Collaborated with physicians to manage patients' recovery and reviewed vital signs, lab tests and x-ray results.
- Maintained accurate records of patient information in the electronic health record system.
- Responded quickly and appropriately to emergency situations such as cardiac arrests or respiratory distress.
- Transported patients to treatment areas using wheelchairs, stretchers or other appropriate equipment.
- Communicated effectively with patients to ensure their comfort throughout the process of care delivery.
- Adhered to safety protocols while handling hazardous materials and waste products.
- Engaged in training to enhance skills in patient care techniques.
Customer Service Representative Team Lead
Wawa
Wyomissing
02.2019 - 07.2023
- Led team to provide exceptional customer service and support.
- Trained new employees on company policies and procedures.
- Resolved customer complaints efficiently and professionally.
- Monitored team performance, ensuring adherence to service standards and enhancing service delivery.
- Implemented workflow solutions, increasing customer satisfaction and streamlining operations.
- Cross-trained staff members, resulting in an increase in customer satisfaction ratings.
- Developed training programs that enhanced team capabilities and elevated service quality.
- Resolved conflicts within the team to maintain a positive work environment.
- Trained new staff in relevant processes and procedures.
Patient Transporter
Lehigh Valley Health Network
Bethlehem
09.2017 - 10.2019
- Transported patients safely between departments and facilities within the health network.
- Assisted medical staff by providing timely and courteous patient transport services.
- Monitored patient comfort levels during transportation to ensure a positive experience.
- Maintained cleanliness and organization of transport equipment and areas.
- Collaborated with team members to coordinate efficient patient transfer schedules.
- Responded quickly to emergency transport requests with urgency and care.
- Followed strict safety protocols while handling patients and equipment during transport.
- Communicated effectively with patients, families, and staff to provide updates on transport status.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Greeted patient and explained transport plan and destination.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Checked all medical documents for accuracy prior to transporting patients.
- Maintained cleanliness of transport vehicles and equipment.
- Collected patient information from nursing staff prior to transport.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Recorded accurate times of departure and arrival on log sheets.
- Greeted and assisted patients in wheelchairs to their appointments.
- Monitored vital signs during patient transport.
- Informed family members of patient's arrival at the assigned destination.
Line Server
Old Country Buffet
Whitehall
08.2014 - 07.2017
- Served food to guests efficiently at buffet stations.
- Ensured cleanliness and organization of dining area and serving stations for optimal guest experience.
- Guided guests in menu selections and dietary accommodations to enhance dining satisfaction.
- Refilled food items and ensured proper presentation of dishes.
- Collaborated with kitchen staff to facilitate timely service.
- Monitored food safety standards and adhered to sanitation protocols.
- Trained new team members on service techniques and safety practices.
- Educated customers on daily specials available during visits.
- Adhered to all safety and sanitation regulations in the kitchen area.
- Developed ability to assist team members by taking on their responsibilities when needed.
- Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Assisted other servers in providing timely delivery of meals to guests tables.
- Addressed customer complaints professionally, fostering positive dining experiences.
- Took initiative to restock items such as drinks or sauces when running low.
- Replenished condiments, silverware, napkins, cups. as needed throughout shift.
- Cleaned table tops after each guest completed their meal.
- Tailored orders to address customer allergies and gluten concerns.
Education
Associate of Science - Medical Billing And Coding
Institute of Medical And Business Careers
Erie, PA02-2025
High School Diploma -
Catasauqua High School
Northampton, PA06-2014
Skills
- Customer service
- Call management
- Customer education
- POS systems expert
- Electronic health records
- Patient care
- Conflict resolution
- Team collaboration
- Team leadership
- Staff training
- Time management
- Attention to detail
- Problem solving
- Emergency response
- Microsoft Office
- Microsoft Excel
- Retail store support
- Strong teamwork
- Cash handling
- Communication skills
Languages
English
Native/ Bilingual
Certification
Medical Billing and Coding- Institute of Medical and Business Careers
Timeline
Patient Care Associate
Reading Hospital - Tower Health
04.2025 - 12.2025
Customer Service Associate
Wawa
01.2024 - Current
Patient Care Associate
Penn State Health St. Joseph Medical Center
07.2023 - 11.2024
Customer Service Representative Team Lead
Wawa
02.2019 - 07.2023
Patient Transporter
Lehigh Valley Health Network
09.2017 - 10.2019
Line Server
Old Country Buffet
08.2014 - 07.2017
Associate of Science - Medical Billing And Coding
Institute of Medical And Business Careers
High School Diploma -
Catasauqua High School