Megan Fisher
Reinholds
Summary
Innovative professional with a strong focus on enhancing customer satisfaction and implementing cost-reduction initiatives. Experienced in managing budgets and fostering strategic partnerships to drive operational excellence and profitability.
Overview
24
24
years of professional experience
Work History
COO
AMCO International
09.2021 - Current
- Streamlined manufacturing operations by implementing effective inventory management systems.
- Enhanced customer satisfaction through strategic service improvements and training initiatives.
- Led cross-functional teams to optimize productivity and operational efficiency across multiple locations.
- Developed and executed long-term growth strategies aligned with company objectives and market trends.
- Spearheaded cost-reduction initiatives that improved profit margins by 10% without compromising service quality.
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Oversaw the development of new products from conception to market launch.
- Navigated complex regulatory environments to ensure compliance across all aspects of operations.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
Vice President of Sales and Marketing
AMCO International
02.2018 - 09.2021
- Developed and executed sales strategies to achieve revenue growth across diverse markets.
- Led cross-functional teams in launching integrated marketing campaigns, driving brand awareness and engagement.
- Drove company branding efforts to increase market presence and brand recognition.
- Optimized pricing strategies to maximize profitability while remaining competitive within the marketplace.
- Enhanced customer retention rates by providing exceptional service and support throughout the entire sales process.
- Prepared sales presentations and trade shows for domestic and international clients showing success and credibility of products.
- Managed $250,000 annual marketing budget.
Director of Shipping Operations
AMCO International
08.2009 - 02.2018
- Directed daily shipping operations to ensure timely delivery and compliance with regulations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Led initiatives to integrate technology solutions, enhancing tracking capabilities within the shipping department.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Negotiated favorable freight rates with carriers, leading to reduction of transportation costs by 5%.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Export Manager
AMCO International
09.2005 - 08.2009
- Developed and executed export strategies to enhance market presence.
- Coordinated logistics for international shipments, ensuring compliance with regulations.
- Trained staff on export documentation and compliance requirements, enhancing team efficiency.
- Established KPIs for export performance, driving continuous improvement initiatives across departments.
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Maintained compliance with all applicable laws, regulations, and industry best practices pertaining to international trade activities.
- Updated CRM database system with Exporter and Business Model Canvas.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
Operations Manager
EMSI
06.2002 - 09.2005
- Streamlined operations by implementing process improvements, enhancing team productivity and efficiency.
- Coordinated logistics and supply chain activities to ensure timely delivery of services and materials.
- Monitored performance metrics, identifying areas for improvement and implementing corrective actions as needed.
- Developed training programs for staff, fostering skill development and operational excellence within the team.
Education
Bachelor of Science - Latin American Studies
University of Delaware
Newark, DEBachelor of Science - Spanish
University of Delaware
Newark, DESkills
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Organizational development
- Strategic partnerships
- Logistics management
- International business
- Brand management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
COO
AMCO International
09.2021 - Current
Vice President of Sales and Marketing
AMCO International
02.2018 - 09.2021
Director of Shipping Operations
AMCO International
08.2009 - 02.2018
Export Manager
AMCO International
09.2005 - 08.2009
Operations Manager
EMSI
06.2002 - 09.2005
Bachelor of Science - Latin American Studies
University of Delaware
Bachelor of Science - Spanish
University of Delaware